Seagar's Special Event Manager

Hilton Sandestin Beach•Miramar Beach, FL

2d•Onsite

About The Position

This role oversees reservations for Seagar's, coordinates seating, and arranges/books groups. The goal is to build relationships with guests, sales and event planning teams, and group contacts to capitalize on large group opportunities. The position also involves maintaining a courteous and efficient operation of the dining room to ensure guest satisfaction.

Requirements

Knowledge of restaurant operations, to include appropriate staffing levels, service equipment, service standards, and guest relations.
Ability to read and speak the English language to fully comprehend guest requests, memos, reservations, promotional materials, event orders, and similar written materials.
Ability to remember, recite, and promote the variety of menu items.
Ability to work a flexible schedule in order to accommodate business levels and events.
A working knowledge of our wine and beverage list.
Ability to move throughout a crowded room to seat guests.
Ability to effectively deal with customer complaints and concerns in a friendly and positive manner. This involves listening to the nature of the concern, demonstrating empathy with the customer, and providing positive and proactive solutions.
Any combination of education, training and experience equivalent to graduation from high school that provides the required knowledge, skills and abilities.
Prior food and beverage experience required.
Ability to obtain any government required licenses or certificates.

Nice To Haves

High school diploma preferred.

Responsibilities

Oversees private parties and larger group reservations through coordinating date and time, number in-group, special arrangements, and menus for food and beverage.
Works with Event Planning and Sales teams to assess group needs and communicate all group information to management and culinary staff.
Meets and greets clients.
Conducts restaurant tours.
Supervises the overall set up and implementation of Seagar’s group events.
Remains in attendance at all special events in Seagar’s until after dinners are served.
Maintains consistent availability to perform job duties during the designated shift hours of 12:00 pm to 8:00 pm, as scheduled.
Pursues contacts actively through groups and individual guests to capture all possible large group business through traditional corporate networking methods and utilizing our in-house Sales Department, as well as following up with past groups.
Generates special event sales through direct, proactive contact with businesses and groups.
Works with Marketing Director on Seagar’s premium sales collateral.
Manages daily reservations to ensure the maximization of the dining room while providing the highest level of guest experience.
Provides training, coaching, and daily support to hosts to guarantee Seagar’s impeccable welcome experience.
Oversees the welcoming and seating of guests though prime seating hours.
Builds relationships with V.I.P. guests as the direct contact for any of their special requests.
Communicates special requests and reservations notes consistently with the Seagar’s team at daily line up.
Performs administrative duties.
Creates detailed group sales comparison reports on a weekly basis, reflecting activities and sales progress; communications with contracted groups, including an overview of needs one week prior to each event and a handwritten “Thank you” note no later than one week following event.
Coordinates and participates in Seagar’s involvement in community events, both onsite and offsite events.
Actively promote restaurant and private dining opportunities at these events.
Creates and maintains a robust private dining program including group menus that include food, liquor, wine, and related collateral for marketing and selling private events.
Maintains a list of V.I.P Seagar’s guests.
Welcomes guests and group contacts as they arrive.
Provides assistance at the host stand as needed, allowing management to oversee the floor.
Assists in keeping Seagar’s menu current and updating the wine iPad.
Performs other duties as requested, such as cleaning and assisting with side duties.
Sends out holiday cards and keeps Seagar’s “A List” (Honors List) up to date.
Maintains an open line of communication with guests and other departments within the Hotel.
Ensures all necessary office supplies and guest materials, including to-go menus, menu paper, etc. are in supply.