SE Office Coordinator-Leominster

Fallon Health • Leominster, MA

6d • Onsite

About The Position

Fallon Health is a company that cares, prioritizing members and delivering equitable, high-quality coordinated care. Summit ElderCare® is a Program of All-Inclusive Care for the Elderly (PACE) that helps people 55 and older continue living safely at home. Fallon Health embraces diversity and inclusion. The SE Office Coordinator is responsible for all daily front office functions, including directing calls, managing a multi-line phone system, handling transportation records and vendor relations, processing mail and faxes, and scheduling appointments. This role serves as the primary contact for transportation concerns and ensures the maintenance of electronic health records.

Requirements

• High school graduate or equivalent.
• Access to reliable transportation to perform work throughout the PACE center’s service area (30-mile radius) when needed.
• Willingness to occasionally assist other SE PACE centers either in person or remotely, as appropriate, when there is an opening or a gap in coverage.
• 2 years of customer service, secretarial, or receptionist experience required (in a healthcare setting desirable).
• Proficient in standard office software (Word, Excel, Outlook, Power Point) is a must.
• Excellent Customer service skills required.

Nice To Haves

• in a healthcare setting desirable

Responsibilities

• Greet participants and public with positive demeanor.
• Answer telephone calls; direct calls to appropriate staff; transcribe and convey messages.
• Open and sort incoming mail.
• Type general office correspondence; letters, memorandums, etc.
• Maintain and distribute faxes utilizing e-faxing.
• Call and fax all transportation changes to vendor.
• Maintain accurate arrival/departure time log.
• Notify all needed departments of transportation changes and cancellations.
• Log grievances and/or incidents into database for purpose of quality improvement.
• Responsible for scheduling all outside medical appointments as well as intakes, obtaining medical records and scheduling transportation if necessary.
• Maintaining the Electronic Health Record (EHR) utilizing NextGen ensuring that charts are current.
• Entering authorizations using QNXT.
• Scan all medical records from current and previous providers accurately and in a timely manner within the EHR.
• Works collaboratively and at the direction of the Supervisor on work plan and priorities, using established procedures to assure timely completion of assigned work in conformance with established departmental policies and standards.

Benefits

• Fallon Health provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED