SDC Associate Technician

State of Washington•Thurston County – Olympia, WA

8d•Onsite

About The Position

This position is part of the State Data Center (SDC) Facilities Operations team within WaTech’s Enterprise Technology Services (ETS) division. The SDC program safeguards and maintains the state's technology investments while directing and coordinating the implementation and operation of services provided through the State Data Center and Quincy Data Center. State agencies depend on these facilities to support the continuous operation of Washington's most critical information systems and communications networks. This position reports to the State Data Center Facility Operations Supervisor. As a State Data Center (SDC) Associate Technician, you will help maintain the infrastructure that powers essential government services across Washington. You will support the installation, maintenance, and operation of critical network infrastructure within the state's two mission-critical data center facilities and the Equinix node site. Your responsibilities will include equipment installation, network and carrier circuit provisioning, cabling, network connectivity troubleshooting, and resolving technical issues to ensure reliable operations. In this role, you will contribute directly to the availability and reliability of statewide enterprise systems that agencies use to serve residents, businesses, and communities. Working closely with the Facility Manager and Facility Operations Supervisor, you will help assess operational needs, coordinate the procurement of equipment and materials, and provision resources that strengthen data center performance and resiliency. The SDC Associate Technician follows established state policies, agency standards, and procedures related to facility operations, vendor management, and purchasing. Through this work, you will help ensure the security, stability, and continuous operation of Washington state's critical technology infrastructure.

Requirements

Four years of Information Technology (IT) experience in one of the following areas: System Administration, Network Architecture and Design, Network Operations Support, Network Infrastructure, Coordinating IT Acquisitions, or a related field.
This experience must include two years in one of the following areas: IT/Telecommunications equipment installation, repair, configuration, and troubleshooting.
Installing, maintaining, repairing, and testing fiber optic and copper cabling systems, IT hardware servers, switches, and routers.
Two years of Information Technology (IT) purchasing and procurement experience. This includes purchasing or providing IT services and equipment, specifying network equipment and design, IT billing, or similar duties.
Must possess and/or acquire (and maintain) within six months of employment the BICSI Installer 1 technician certification.
The ability to take action to learn and grow.
The ability to take action to meet the needs of others.

Nice To Haves

Knowledge of project management principles.
Proven ability to manage multiple, simultaneous work streams.
Excellent analytical skills, planning, and organization.

Responsibilities

Serve as the entry-level Space Management technician within the SDC, QDC, and Equinix node site.
Maintain and enhance the SDC/QDC mission critical internal datacenter cabling for customers who support and ensure the business, financial applications, voice, email, internet and SGN access always remain available.
Review cabling cut sheets, input cable ID information, and print wrap-around labels.
Perform basic retrofits and upgrades to structured cabling (fiber optic cable, coax, category cables) panels, rails, and raceway products to support existing data center infrastructure.
Read and interpret equipment elevations and Visio maps.
Conduct cable testing and certify all fiber/copper media installed meets EIA/TIA 568 (Electrical Industry Association/Telecommunication Industry Association 568 standards).
Purchase IT equipment and manage receiving, storage, shipping, and inventory control for the SDC, QDC, and Equinix node site.
Serves as the primary intake and receiver of customer and vendor materials shipped to the State Data Centers across multiple technology disciplines.
Schedule and oversee physical inventories monthly and advise management as necessary on inventory levels while taking into consideration market conditions, price trends, strikes, transportation problems, etc.