Scuba Experience Manager (Retail & Operations)

Diventures • Lee's Summit, MO

2d • Onsite

About The Position

Diventures is seeking a Scuba Experience Manager to lead the scuba, retail, and travel experience at one of their locations. This role is ideal for an energetic, customer-first leader who loves scuba, enjoys developing people, and excels at creating exceptional experiences that turn customers into lifelong divers. As a key member of the store leadership team, you will work closely with the Store Director, Aquatics Experience Manager, Dive Professionals, retail team members, customers, and Store Support partners to drive customer acquisition, conversion, retention, and revenue growth across scuba instruction, equipment, travel, service, and rental programs. This is a hands-on leadership role where you will spend significant time on the retail floor with customers and team members, setting the standard for service, sales, communication, professionalism, and excitement around scuba and the aquatic environment.

Requirements

• Experience leading customer-focused teams, including recruiting, hiring, training, coaching, performance management, and team development.
• Strong sales leadership experience in person, over the phone, and in writing.
• Experience managing resources and business performance, including revenue, margin, payroll, expenses, and program growth.
• A passion for scuba, water, customer service, and helping people grow.
• Strong communication, organization, follow-through, and problem-solving skills.
• A positive, professional presence and the ability to lead with both warmth and accountability.
• Willingness to work hands-on with customers, team members, and Dive Professionals in a dynamic retail and training center environment.

Nice To Haves

• Scuba, aquatics, Certified Pool Operator, lifeguard, or dive professional experience, strongly preferred.

Responsibilities

• Lead the Scuba, Retail, and Travel Experience by driving the performance of these programs, helping customers find the right courses, equipment, experiences, and travel opportunities, and ensuring each interaction reflects the Diventures standard of high-touch, personalized service.
• Build Meaningful Customer Relationships by leading the team in creating positive, lasting, and profitable customer relationships, ensuring every customer feels welcomed, supported, and excited.
• Drive Sales and Program Growth by working with the Store Manager and Store Support team to set and achieve revenue, KPI, and growth goals, monitoring program performance, identifying opportunities, supporting lead conversion, promoting travel and continuing education, and maximizing retail sales.
• Recruit, Train, and Develop Dive Professionals and Retail Team Members by recruiting, training, coaching, and retaining a strong team, providing consistent feedback, supporting individual development plans, conducting Surface Intervals, and helping build a stable leadership and instructor pipeline.
• Deliver Hands-On Leadership by leading by example through regular presence with customers and team members during retail hours, and at times serving directly as a Customer Experience Specialist or Dive Professional.
• Coordinate Scuba Operations by ensuring effective course scheduling, instructor scheduling, swim-to-scuba and Try Scuba conversion, equipment sales, product merchandising, inventory management, scuba equipment service coordination, and rental program execution.
• Support Facility and Safety Standards by maintaining current knowledge of pool, scuba, and industry safety standards, supporting proper facility operation, coordinating efficient pool utilization, completing monthly facility inspections, and helping maintain a clean, safe, and well-organized environment.
• Strengthen Team Culture by making coming to work fun through personal connection, team building, contests, events, outings, games, and recognition, modeling a positive attitude, and proactively supporting teammates.
• Represent Diventures in the Community by developing community relationships, supporting local events, promoting water safety, and helping grow awareness of Diventures through outreach, education, and local engagement.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed