Scrum Master

PNC•Pittsburgh, PA

8d•Onsite

About The Position

Supports and facilitates generally one to two Scrum Teams in various functions by fostering Agile values and practices. Ensures team adherence to Agile principles. Provides coaching to the Scrum Team(s) on how to execute the Scrum framework. Organizes and facilitates ceremonies, identifies improvement opportunities to optimize velocity and quality while mitigating risk. Tracks and communicates the overall team progress providing visibility to stakeholders. Serves as a filter to remove impediments to progress as identified by the team. Protects the team from outside influences to ensure the team remains focused on Scrum Team priorities. Partners with the Product Owner to ensure the backlog items are prioritized based on business value and ready for the team.

Requirements

University / college degree, with 3+ years of relevant / direct industry experience.
Agile Methodology
Customer Solutions
Information Management
Organizational Analysis
Product Lifecycle Management (PLM)
Program Administration
Scrum
Software Testing
Agile Development
Coaching Others
Conflict Management
Design Thinking
Group Facilitation
Interpersonal Relationships
IT Standards, Procedures & Policies
Listening
Planning and Organizing
Problem Solving

Responsibilities

Facilitates Agile ceremonies including sprint planning, daily stand-ups, sprint reviews, and retrospectives to ensure effective team execution.
Ensures work is clearly defined, prioritized, and aligned to sprint goals and broader fraud technology objectives.
Removes impediments and escalates risks or blockers to maintain team velocity and predictable delivery.
Coaches teams on Agile principles, practices, and mindset to improve collaboration, predictability, and velocity of the team.
Drives continuous improvement by facilitating retrospectives and implementing actionable improvements across sprints.
Encourages a culture of transparency, inspect-and-adapt, and shared ownership of outcomes.
Tracks and reports on key Agile metrics (e.g., velocity, sprint progress, burn-down) to support data-driven decision making.
Promotes a strong quality mindset by ensuring acceptance criteria are clear and work meets defined standards of completion.
Supports adherence to governance, controls, and regulatory expectations within fraud engineering initiatives.
Ensures effective use of Agile tools and processes to support backlog management, sprint execution, and reporting.
Identifies opportunities to streamline workflows, improve efficiency, and reduce delivery friction.
Partners with leadership to evolve Agile practices and maturity across teams and programs.
Fosters Agile values and practices.
Ensures team adherence to Agile principles.
Provides coaching to the Scrum Team(s) on how to execute the Scrum framework.
Organizes and facilitates ceremonies.
Identifies improvement opportunities to optimize velocity and quality while mitigating risk.
Tracks and communicates the overall team progress providing visibility to stakeholders.
Serves as a filter to remove impediments to progress as identified by the team.
Protects the team from outside influences to ensure the team remains focused on Scrum Team priorities.
Partners with the Product Owner to ensure the backlog items are prioritized based on business value and ready for the team.

Benefits

medical/prescription drug coverage (with a Health Savings Account feature)
dental and vision options
employee and spouse/child life insurance
short and long-term disability protection
401(k) with PNC match
pension and stock purchase plans
dependent care reimbursement account
back-up child/elder care
adoption, surrogacy, and doula reimbursement
educational assistance, including select programs fully paid
a robust wellness program with financial incentives
maternity and/or parental leave
up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
between 15 to 25 vacation days each year, depending on career level; and years of service