Senior Scrum Master

American Family Insurance•Boston, MA

2d•$99,000 - $167,000•Hybrid

About The Position

This position facilitates agile events for assigned product and services delivery teams. Provides and develops meaningful metrics to drive continuous improvement and to support forecasting and planning. This position is not eligible for sponsorship now or in the future, including through the OPT/STEM process. In this Hybrid role, you will be expected to work a minimum of 10 days per month from one of the following office locations: Madison, WI 53783; Boston, MA 02110. Candidates must reside within a 50-mile radius of the office location (or 35-mile radius for Boston / Chicago). American Family Insurance, based in Madison, Wis., has been serving customers since 1927. We inspire, protect and restore dreams through our insurance products, exceptional service from our agency owners and employees, community investments and creative partnerships. American Family Insurance is the nation’s 12th-largest property/casualty insurance company, ranking No. 202 on the Fortune 500 list. American Family has a current ‘a+’ credit rating through AM Best, and has distinction as a “Standing the Test of Time” company, which is represented by having an AM Best financial strength rating of ‘A’ or better for at least 75 years. The company offers American Family-brand products through a network of exclusive agency owners as well as nationwide through key strategic partnerships. American Family Insurance also includes Homesite and Main Street America Insurance. The company has approximately 10,500 employees nationwide.

Requirements

Demonstrated experience providing customer-driven solutions, support, or service.
Solid knowledge and understanding of IT product delivery, including experience in a Scrum Master role or related experience.
Solid knowledge and understanding of Agile frameworks, principles, and values.
Solid knowledge and understanding of Scrum framework and practices.
Solid knowledge and understanding of technology practices related to software development lifecycle, IT shared services, QA, and/or DevOps.
Strong interpersonal and servant leadership skills.
Strong written and verbal communication skills.
Strong facilitation and organizational skills.
Demonstrated ability to remove impediments, resolve conflict, and motivate team members.
Solid knowledge and understanding of collaboration tools, such as Jira and Confluence.
Basic knowledge and understanding of scaling frameworks, such as LeSS and Scrum@Scale.

Responsibilities

Ensures teams follow best practices for frameworks and tools that align with established standards.
Enables the team to be self-organized, cross-functional and effective in an environment new to agile delivery.
Coaches team to higher level of maturity with predictable delivery at a sustainable pace.
Facilitates team collaboration, decision making and conflict resolution.
Helps the team remove impediments and bottlenecks that interrupt the flow of services.
Partners on the product roadmap, providing techniques to effectively build and manage product backlog and to develop a release strategy that maximizes the value being delivered.
Coaches teams to identify and minimize waste, while maximizing value.
Navigates dependencies and complex delivery challenges through inter-team collaboration.
Serves the organization by increasing awareness and adoption of agile principles and values.