Scrum Master

PNC•Birmingham, AL

2d•Onsite

About The Position

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Scrum Master within PNC's Retail Technology organization, you will be based in Pittsburgh, PA, Dallas, TX, Strongsville, OH, Birmingham, AL, Phoenix, AZ, Lakewood, CO or Philadelphia, PA. We are seeking an experienced Scrum Master to support Agile delivery by guiding and coaching Scrum teams to achieve effective, predictable outcomes. This role is responsible for facilitating all Scrum ceremonies, removing impediments, and promoting Agile best practices, transparency, and continuous improvement. The Scrum Master will partner closely with Product Owners, Business Analysts, and Technology Leads to ensure teams are aligned with enterprise Agile standards and governance expectations.

Requirements

Proven experience serving as a Scrum Master on Agile technology teams
Strong understanding of Scrum, Agile principles, and iterative delivery models
Hands‑on experience using Jira for sprint planning, backlog management, and Agile reporting
Proficiency with Confluence for Agile documentation, team artifacts, and knowledge sharing
Experience working effectively with cross‑functional teams in a fast‑paced environment
Strong communication, facilitation, and problem‑solving skills
Bachelors
Roles at this level typically require a university / college degree, with 3+ years of relevant / direct industry experience.
In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Nice To Haves

Scrum Master certification (CSM, PSM, or equivalent)
Experience supporting enterprise‑scale Agile delivery, preferably within financial services or regulated environments
Familiarity with additional Agile and DevOps tools, such as dashboards, collaboration platforms, or CI/CD visibility tools
Agile Methodology
Atlassian Confluence
Atlassian JIRA
CI/CD
Customer Solutions
DevOps
Information Management
Organizational Analysis
Product Lifecycle Management (PLM)
Program Administration
Scrum
Software Testing
Agile Development
Coaching Others
Conflict Management
Design Thinking
Group Facilitation
Interpersonal Relationships
IT Standards, Procedures & Policies
Listening
Planning and Organizing
Problem Solving
Certifications are often desired.

Responsibilities

Facilitate all Scrum ceremonies, including sprint planning, daily stand‑ups, sprint reviews, and retrospectives
Coach Scrum teams on Agile and Scrum best practices to drive consistent and predictable delivery
Partner with Product Owners, Business Analysts, and Technology Leads to ensure user stories are well‑defined, estimated, and ready for sprint execution
Identify, track, and help resolve team impediments, risks, and dependencies that impact delivery
Promote transparency and accountability through clear metrics, reporting, and communication
Support continuous improvement initiatives to enhance team maturity, velocity, and quality
Ensure alignment with PNC Agile delivery standards and enterprise governance expectations
Supports and facilitates generally one to two Scrum Teams in various functions by fostering Agile values and practices.
Ensures team adherence to Agile principles.
Provides coaching to the Scrum Team(s) on how to execute the Scrum framework.
Organizes and facilitates ceremonies, identifies improvement opportunities to optimize velocity and quality while mitigating risk.
Tracks and communicates the overall team progress providing visibility to stakeholders.
Serves as a filter to remove impediments to progress as identified by the team.
Protects the team from outside influences to ensure the team remains focused on Scrum Team priorities.
Partners with the Product Owner to ensure the backlog items are prioritized based on business value and ready for the team.

Benefits

medical/prescription drug coverage (with a Health Savings Account feature)
dental and vision options
employee and spouse/child life insurance
short and long-term disability protection
401(k) with PNC match
pension and stock purchase plans
dependent care reimbursement account
back-up child/elder care
adoption, surrogacy, and doula reimbursement
educational assistance, including select programs fully paid
a robust wellness program with financial incentives
maternity and/or parental leave
up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
between 15 to 25 vacation days each year, depending on career level; and years of service.