Scrum Master

Upbound Group • Plano, TX

6d • Onsite

About The Position

At Upbound Group, we are committed to elevating financial opportunity for all through innovative, inclusive, and technology-driven financial solutions that address the evolving needs and aspirations of consumers. Our Digital Technology organization partners closely with Product, Engineering, Finance, Innovation, and Growth teams to deliver scalable, high-quality technology solutions aligned to enterprise priorities. The Scrum Master is a delivery-focused Agile leader responsible for enabling high-performing Scrum teams and ensuring disciplined execution within a scaled Agile environment. This role goes beyond ceremony facilitation and serves as a key operational partner to Product, Engineering, Data, and PMO leadership—driving transparency, accountability, and predictable delivery. The Scrum Master ensures strong Agile practices, backlog discipline, cross-team coordination, and accurate tooling hygiene (Jira and Clarity), while maintaining a clear understanding of delivery risks, capacity constraints, and business impact.

Requirements

• Bachelor’s degree or equivalent practical experience.
• Scrum Master certification (CSM, PSM I, or equivalent).
• 5+ years experience as a Scrum Master in a scaled Agile environment.
• Strong understanding of Scrum and Agile frameworks.
• Experience working in technical environments (engineering, data, integration-heavy systems preferred).
• Hands-on experience with Jira and portfolio/project tracking tools (Clarity or similar).
• Experience with Agile tools (Jira, Azure DevOps, Rally, etc.)
• Experience in scaled Agile environments (e.g., SAFe, LeSS, Nexus).
• Strong organizational, communication, and risk management skills.
• Demonstrated ability to coordinate cross-functional teams and dependencies.
• Applicants must be authorized to work for ANY employer in the U.S.
• We are unable to sponsor or take over sponsorship of an employment visa at this time.

Nice To Haves

• Experience supporting quarterly planning and capacity forecasting preferred.

Responsibilities

• Facilitate all Scrum ceremonies including Sprint Planning, Daily Stand-ups, Sprint Reviews, and Retrospectives.
• Coach team members on Agile best practices to improve collaboration, accountability, and continuous improvement.
• Promote transparency, inspection, and adaptation within the team.
• Foster a culture of agility and support broader Agile transformation initiatives.
• Ensure disciplined backlog management and sprint execution.
• Maintain consistent Agile tooling hygiene across Jira and Clarity, including backlog structure, sprint alignment, work tracking accuracy, and reporting integrity.
• Track and communicate delivery metrics such as velocity, sprint progress, predictability, and delivery health.
• Partner with PMO and Engineering leadership to support capacity planning, demand management, and realistic forecasting.
• Proactively identify risks and delivery impacts early.
• Remove impediments and escalate appropriately to protect sprint commitments.
• Translate technical delivery challenges into clear business impact and mitigation actions for stakeholders.
• Maintain strong situational awareness of team progress and blockers.
• Work closely with Product Owners to ensure a well-prioritized and groomed backlog.
• Ensure user stories meet quality and readiness standards (clear acceptance criteria, proper sizing, correct backlog placement).
• Coordinate emerging work or cross-team requests to ensure alignment with sprint and quarterly objectives.
• Coordinate dependencies across teams, including Product, Engineering, Data, and external partners.
• Support quarterly planning and roadmap alignment.
• Ensure transparency in commitments and communicate delivery updates clearly to stakeholders.
• Develop a strong understanding of the team’s systems, domain, and delivery objectives.
• Demonstrate sufficient technical awareness to understand delivery constraints, feasibility risks, and impact when commitments are at risk.
• Anticipate issues before they affect outcomes and drive timely mitigation.
• Support estimation practices that align work commitments with team capacity.
• Collaborate with leadership on capacity and demand planning.
• Maintain awareness of how delivery commitments impact financial planning and reporting.

Benefits

• Upbound Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level