Scrum Master

Fairstone Bank • Montreal, QC

10d • Hybrid

About The Position

Fairstone Bank and its family of brands are united in delivering innovative, accessible and reliable financial solutions that enable Canadians to reach their goals. Over the years, our brand family has grown. In 2024, Home Trust Company, Home Bank and Oaken Financial became part of the Fairstone Bank family of brands, alongside Fairstone, EdenPark and Fig. Together, we are the leading alternative lending bank in Canada. We have the collective experience and expertise to better serve our customers and foster our partners’ growth. With a diverse suite of products—residential and commercial mortgages, consumer deposits and GICs, credit cards, retail and automobile financing, personal loans and digital lending—we offer financial solutions tailored to all Canadians, including newcomers, small-business owners, smart investors and savvy consumers. Backed by nearly a century of lending experience through its legacy companies, Fairstone Bank and its brand family are proud to be Canada’s leading alternative lending bank.

Join Fairstone as a Scrum Master, reporting to the Sr Manager, Delivery and Systems Integration, and be part of our talented and growing team!

About the role:
The Scrum Master will support the Fairstone Financial business vision in the following areas:
Managing application software development activities
Participating in the implementation of strategic initiatives
Drives integrated teams to deliver technology solutions in support of key product initiatives by working closely with product owners, architects, developers, and quality assurance specialists
Ability to coach agile principles to various levels within the organization, including stakeholders, release managers, and product development teams, taking organization maturity level into account.
Manages and tracks team performance in relation to the plan and published progress reports, burn down and velocity charts.
Manages and appropriately escalates delivery impediments, risks, issues, and changes tied to the product development initiatives.
Ensure deliverables across engineering teams are high quality and clearly documented.
Conducts daily stand-ups and retrospectives at the end of each sprint, and ensures that the team is continuously learning from the past.
Work with technical leads to monitor status of requirements through requirements elaboration, design, implementation and internal testing.
Work with Program Manager(s) and Program Management Office (PMO) to monitor integrated schedule of deployments, sustainment releases, to coordinate and de-conflict resources.
Ability to work with the product owner and the product team to manage a continuous product backlog grooming process.
Ability to work within a lean UX and lean engineering environment.
Ensure Scrum, Kanban and other agile methods are being followed as agreed to by the team.
Remove barriers and impediments for product development teams.
Participate and contribute to product roadmap and release plans.
Govern the “Definition of Done” process to ensure product and engineering goals are being fulfilled, including, but not limited to: automated test results, security test results, automated CI and CD results and contractual deliverables. Work with the product development teams to address gaps in fulfilling “Done”.
Whenever required being able to fulfill any position in the team (Business analyst, technical analyst, developer).

Requirements

• Bachelor’s Degree in the Computer Technology field, such as IS, IT, or Computer Science
• Demonstrated 5+ years’ experience in development and implementation of enterprise systems
• 5+ years of experience working with product development teams that practice modern and lean product development methods, such user-centered and user experience design, DevOps, public API development, micro services, and acceptance test driven development
• 5+ years’ experience in Agile and Kanban methodology
• Experience with Jira, Confluence and other Agile Atlassian tools are preferred
• Scrum Master Certification (CSM) desired - must obtain within 90 days of start date.
• Ability to communicate with technical as well as business partners
• Ability to analyze business processes and technology application
• Knowledge of high-level organizational skills in organizing resources and establishing priorities
• Thorough contributor and high performer
• Ability to analyze complex problems, interprets operational needs, and develops creative solutions in a technical environment
• Ability to analyze comprehensive business processes, performs in-depth work analysis, and develops project management reports and flow charts in an Agile/Scrum environment
• Ability to influence others and hold accountable without direct authority
• Excellent English and French oral and written communication skills

Nice To Haves

• Scrum Master Certification (CSM) desired - must obtain within 90 days of start date.

Responsibilities

• Managing application software development activities
• Participating in the implementation of strategic initiatives
• Drives integrated teams to deliver technology solutions in support of key product initiatives by working closely with product owners, architects, developers, and quality assurance specialists
• Ability to coach agile principles to various levels within the organization, including stakeholders, release managers, and product development teams, taking organization maturity level into account.
• Manages and tracks team performance in relation to the plan and published progress reports, burn down and velocity charts.
• Manages and appropriately escalates delivery impediments, risks, issues, and changes tied to the product development initiatives.
• Ensure deliverables across engineering teams are high quality and clearly documented.
• Conducts daily stand-ups and retrospectives at the end of each sprint, and ensures that the team is continuously learning from the past.
• Work with technical leads to monitor status of requirements through requirements elaboration, design, implementation and internal testing.
• Work with Program Manager(s) and Program Management Office (PMO) to monitor integrated schedule of deployments, sustainment releases, to coordinate and de-conflict resources.
• Ability to work with the product owner and the product team to manage a continuous product backlog grooming process.
• Ability to work within a lean UX and lean engineering environment.
• Ensure Scrum, Kanban and other agile methods are being followed as agreed to by the team.
• Remove barriers and impediments for product development teams.
• Participate and contribute to product roadmap and release plans.
• Govern the “Definition of Done” process to ensure product and engineering goals are being fulfilled, including, but not limited to: automated test results, security test results, automated CI and CD results and contractual deliverables. Work with the product development teams to address gaps in fulfilling “Done”.
• Whenever required being able to fulfill any position in the team (Business analyst, technical analyst, developer)

Benefits

• Competitive base salary plus an annual incentive bonus tied to performance.
• Robust health and dental coverage through Manulife, as well as virtual healthcare through Dialogue.
• Group Retirement Savings Plan with up to 7% employer match.
• Discounts from top retailers via WorkPerks, plus location-based perks like gym memberships and Toronto Bike Share.
• Gym access at our London and Montreal offices.
• Education Assistance Program and Fairstone Academy for training and skill development.
• Parental leave top-up program to help you during life’s big moments.
• One paid volunteer day to give back to causes that matter to you.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level