Scrum Master

Gore Mutual Insurance•Toronto, ON

5d•CA$79,500 - CA$129,500•Hybrid

About The Position

This role exists to establish Scrum by helping the Scrum Team and the broader organization understand and apply Scrum effectively, while removing impediments that hinder team performance. The Scrum Master’s objective is to improve team effectiveness by enabling self-managing teams and fostering continuous improvement in how work is delivered. This role helps the team become a high-performing unit that consistently delivers business value, adapts to change, and continuously improves at Gore Mutual. At Gore Mutual, we’ve always set ourselves apart as a modern mutual that does good. Now, we’re proudly building on that legacy to transform our company—and our industry—for the better. Effective January 1, 2026, Gore has joined Beneva—the country’s largest mutual insurance company—as part of its Property & Casualty operations in Ontario and Western Canada. During 2026, Gore will combine its operations with Unica Insurance, Beneva’s Ontario-based subsidiary specializing in niche commercial and personal insurance, creating a stronger, more diversified mutual insurer with greater scale and long-term stability. Every decision and investment remains anchored in long-term benefits to customers, members, and communities. Come join us.

Requirements

Undergraduate degree in Information technology filed and Certified ScrumMaster (CSM) or Professional Scrum Master (PSM I/II) preferred
3–5 years of experience working in Agile/Scrum environments, with hands-on experience supporting or leading Scrum Teams
Proven experience in coaching teams on Scrum practices and improving team effectiveness and ways of working
Experience facilitating Scrum events and enabling continuous improvement through inspection and adaptation
Demonstrated ability to identify, manage, and remove impediments, including working across teams and stakeholders to resolve issues
Experience working with Product Owners and stakeholders to improve backlog clarity, prioritization, and alignment on outcomes
Experience collaborating in cross-functional teams (e.g., technology, data, and business stakeholders)
Practical experience using Agile tools (e.g., Jira, Confluence) to manage work, track progress, and create reports/dashboards for transparency
Scrum and Agile Expertise – Deep understanding of Scrum principles, accountabilities, and empirical practices (transparency, inspection, adaptation).
Software Development Lifecycle (SDLC) Knowledge: Understanding of software delivery processes and practices to effectively collaborate with technical teams.
Technical Delivery Knowledge: Working knowledge of software development and technology delivery environments.
Coaching and Facilitation: Ability to coach teams, Product Owners, and stakeholders, and facilitate effective discussions and decision-making.
Team Effectiveness and Servant Leadership: Enabling self-managing teams, fostering accountability, and building high-performing team dynamics.
Continuous Improvement Mindset: Driving inspection and adaptation to improve team performance, quality, and delivery outcomes.
Stakeholder Collaboration and Communication: Strong communication and relationship-building skills to align cross-functional teams and stakeholders.
Impediment Identification and Resolution: Ability to identify, analyze, and remove/support removal of blockers at the team and organizational levels.
Metrics-Driven Improvement: Ability to interpret delivery metrics (e.g., velocity, cycle time, throughput) and use data to identify opportunities for improvement and support decision-making.
Agile Tools Proficiency (e.g., Jira, Confluence): Experience using tools to manage work, create dashboards and reports, and improve transparency.
Familiarity with Agile Engineering Practices: Understanding of CI/CD, DevOps, and related practices to support team discussions and continuous improvement.

Nice To Haves

Exposure to organizational Agile adoption or transformation initiatives is an asset

Responsibilities

Establish Scrum and improve team effectiveness
Coach the Scrum Team, Product Owner, and stakeholders to understand and apply Scrum effectively
Enable self-managing, cross-functional teams focused on delivering value
Help ensure Scrum is applied properly and continuously improving
Enable continuous improvement and team performance
Foster a culture of inspection and adaptation to improve ways of working
Coach teams to improve collaboration, quality, and delivery outcomes
Support teams in identifying and addressing systemic issues impacting effectiveness
Support Impediments removal to team progress
Identify and help remove obstacles that limit team progress
Escalate impediments beyond the team’s control to enable flow
Coach teams to resolve impediments within their own capability
Enable transparency and alignment on delivery
Use tools (e.g., Jira) to make work visible and improve transparency of progress and outcomes
Create and maintain dashboards and reports to support data-driven insights and decision-making
Promote shared understanding of goals, priorities, and delivery status across stakeholders