Scrum Master

Virgin Voyages•Plantation, FL

About The Position

Summary/Objective: Seeking a highly motivated, hands-on Project Manager/Scrum Master to join the Growth Team’s Digital Organization. This crew member will successfully drive team projects and large internal development efforts from initiation and planning to full execution and delivery. As a Project Manager/Scrum Master you will resolve impediments and have influence over agile processes for your teams. This position requires Scrum background and knowledge of the Software Development Life Cycle and requires the ability to manage multiple priorities concurrently in a fast-paced environment. The ideal candidate is a self-starter with strong customer service orientation, continuous improvement and innovation mindset who drives collaboration and teamwork while exemplifying project management skills at different levels of the organization. This position requires SAFe methodology knowledge. Essential Responsibilities: ● Serve as a Project Manager/Scrum Master for the CMS, Content Strategy & SEO teams ● Lead all program/project planning efforts and ensure cross-team dependencies are well-understood and documented ● Drive daily stand-up meetings, sprint planning and retrospective meetings ● Ensure teams are ready to present during sprint demo meetings ● Identify, document, and publish risks and issues related to the overall program and define resolution paths where required ● Resolve cross-team impediments and blocking issues ● Collect, consolidate and communicate cross-team status for delivery to stakeholders and executive management ● Schedule and conduct meetings and ceremonies in accordance with best practices for Agile/Scrum software development ● Responsible for building team collaboration, commitment towards achieving sprint objectives and prioritizing team needs above everything else ● Continuously work to improve team performance and productivity ● Encourage team accountability, self-organization, and empowerment ● Effective communicator with excellent verbal and written communication skills. Must be comfortable communicating with development teams, Product Owners, and Senior Management ● Effective facilitation and conflict resolution skills ● Effective influencer, able to work upward and across teams to build relationships and partner with others to solve common problems ● High level of personal accountability, as evidenced by commitment, resilience, ownership, and mindset toward continuous learning ● Possess assertiveness to ensure Agile/Scrum concepts and principles are adhered to, must be able to be a voice of reason and authority ● Ability to facilitate, understand, and contribute to technical discussions ● High motivation and drive to help the program teams excel and deliver based on program timelines ● Coach team members and interactions over processes and tools ● Identifies opportunities to adopt innovative processes and technologies ● Manage development team backlog, work prioritization, assignment, and tracking in Jira ● Strong technical background with ability to be hands-on throughout the project lifecycle ● Proven troubleshooting and problem-solving capabilities ● Comfortable negotiating and influencing program prioritization aligning to organization goals and strategy ● Independently motivated with a “team player” mentality ● Develop, maintain, and manage program schedule, focusing acutely on solution design, project prioritization, cross project milestones and quality delivery ● Identify, communicate and monitor program prioritization as well as critical cross-project milestones ● Manage program deliverables, scope & expectations and coordinate project progress with project managers, delivery managers, sponsors, upper management, and executives ● Manage and track team velocity, financials, and other KPIs in relation to program and projects ● Lead the collection, analysis, documentation and coordination of business requirements and business rules Qualifications: ● 6+ years of experience in delivering and/or overseeing IT projects/teams ● BA/BS or MS degree in Business, Management Information Systems or Computer Science fields ● A Scrum Master Certification or equivalent experience is preferred ● Strong analytical and cross-functional collaboration skills ● CMS experience (Magnolia, Drupal, Wordpress or AEM) preferred ● Experience in SAFe (Scaled Agile Framework) is required ● Experience with PM and Collaboration tools: Jira (Atlassian Suite), Smartsheet ● Experience with a variety of IT projects, including applications and operations projects, for a variety of functional areas ● Experience leading a team of delivery/project managers while managing overall program on-time/on-budget delivery ● Detail-oriented, multi-tasking, self-directed, with the ability to prioritize tasks ● Excellent communication and interpersonal skills, comfortable liaising with remote users and vendors ● Experience presenting to executive sponsors and demonstrated communication skills; both written and oral with technical and non-technical staff, all levels of management ● Experience influencing and gaining buy-in from executive sponsors, team members, stakeholders and peers ● General understanding of Salesforce features and project implementation methodology ● Understanding of SFDC Sales Cloud, Service Cloud, & Marketing Cloud Implementations, including Salesforce Knowledge Center ● Experience leading or being a key member of a SFDC team and/or implementation projects

Requirements

6+ years of experience in delivering and/or overseeing IT projects/teams
BA/BS or MS degree in Business, Management Information Systems or Computer Science fields
Strong analytical and cross-functional collaboration skills
Experience in SAFe (Scaled Agile Framework) is required
Experience with PM and Collaboration tools: Jira (Atlassian Suite), Smartsheet
Experience with a variety of IT projects, including applications and operations projects, for a variety of functional areas
Experience leading a team of delivery/project managers while managing overall program on-time/on-budget delivery
Detail-oriented, multi-tasking, self-directed, with the ability to prioritize tasks
Excellent communication and interpersonal skills, comfortable liaising with remote users and vendors
Experience presenting to executive sponsors and demonstrated communication skills; both written and oral with technical and non-technical staff, all levels of management
Experience influencing and gaining buy-in from executive sponsors, team members, stakeholders and peers
General understanding of Salesforce features and project implementation methodology
Understanding of SFDC Sales Cloud, Service Cloud, & Marketing Cloud Implementations, including Salesforce Knowledge Center
Experience leading or being a key member of a SFDC team and/or implementation projects

Nice To Haves

A Scrum Master Certification or equivalent experience is preferred
CMS experience (Magnolia, Drupal, Wordpress or AEM) preferred

Responsibilities

Serve as a Project Manager/Scrum Master for the CMS, Content Strategy & SEO teams
Lead all program/project planning efforts and ensure cross-team dependencies are well-understood and documented
Drive daily stand-up meetings, sprint planning and retrospective meetings
Ensure teams are ready to present during sprint demo meetings
Identify, document, and publish risks and issues related to the overall program and define resolution paths where required
Resolve cross-team impediments and blocking issues
Collect, consolidate and communicate cross-team status for delivery to stakeholders and executive management
Schedule and conduct meetings and ceremonies in accordance with best practices for Agile/Scrum software development
Responsible for building team collaboration, commitment towards achieving sprint objectives and prioritizing team needs above everything else
Continuously work to improve team performance and productivity
Encourage team accountability, self-organization, and empowerment
Effective communicator with excellent verbal and written communication skills. Must be comfortable communicating with development teams, Product Owners, and Senior Management
Effective facilitation and conflict resolution skills
Effective influencer, able to work upward and across teams to build relationships and partner with others to solve common problems
High level of personal accountability, as evidenced by commitment, resilience, ownership, and mindset toward continuous learning
Possess assertiveness to ensure Agile/Scrum concepts and principles are adhered to, must be able to be a voice of reason and authority
Ability to facilitate, understand, and contribute to technical discussions
High motivation and drive to help the program teams excel and deliver based on program timelines
Coach team members and interactions over processes and tools
Identifies opportunities to adopt innovative processes and technologies
Manage development team backlog, work prioritization, assignment, and tracking in Jira
Strong technical background with ability to be hands-on throughout the project lifecycle
Proven troubleshooting and problem-solving capabilities
Comfortable negotiating and influencing program prioritization aligning to organization goals and strategy
Independently motivated with a “team player” mentality
Develop, maintain, and manage program schedule, focusing acutely on solution design, project prioritization, cross project milestones and quality delivery
Identify, communicate and monitor program prioritization as well as critical cross-project milestones
Manage program deliverables, scope & expectations and coordinate project progress with project managers, delivery managers, sponsors, upper management, and executives
Manage and track team velocity, financials, and other KPIs in relation to program and projects
Lead the collection, analysis, documentation and coordination of business requirements and business rules