Scrum Master with experience in Appian and Genesys platforms / Contact Centre - Onsite Malvern, PA

Capgemini • New York, NY

2d • $61,087 - $104,364 • Onsite

About The Position

We are seeking an experienced Scrum Master / Delivery Lead with strong Agile delivery expertise, excellent communication skills, and working knowledge of Appian and Genesys platforms. The role will be responsible for driving Agile execution, coordinating cross-functional teams, managing production support activities, and ensuring overall product health and operational excellence across multiple applications.

Requirements

• Strong experience as a Scrum Master or Agile Delivery Lead in enterprise environments.
• Working knowledge of Appian and experience supporting or coordinating Genesys teams.
• Excellent stakeholder management and communication skills.
• Experience managing Agile delivery, production support, release coordination, and cross-team dependencies.
• Strong problem-solving, facilitation, and conflict-resolution abilities.
• Familiarity with DevOps practices, GitHub/Bitbucket, and operational governance processes.

Nice To Haves

• Experience with SLA management, reporting, and service delivery metrics is preferred.
• Strong leadership presence with the ability to influence without authority.
• Highly organized, proactive, and delivery-focused.
• Ability to effectively manage multiple stakeholders and distributed teams.
• Comfortable operating in a fast-paced Agile environment while balancing delivery, support, and operational responsibilities.

Responsibilities

• Facilitate and lead Agile ceremonies including Sprint Planning, Daily Scrums, Backlog Refinement, Reviews, Retrospectives, and Scrum of Scrums.
• Partner with Product Owners to create, prioritize, and refine product backlogs.
• Drive continuous improvement initiatives, remove delivery impediments, and promote Agile best practices.
• Coordinate and manage delivery activities across Appian and Genesys teams, ensuring alignment and successful execution.
• Oversee sprint execution, backlog management, production deployments, and release coordination.
• Act as the primary point of contact for product health, production support, and stakeholder communications.
• Collaborate with business stakeholders, Agile coaches, architects, and leadership teams to ensure successful delivery outcomes.
• Track operational metrics, SLA compliance, security vulnerabilities, and platform governance requirements.
• Identify automation opportunities and drive process optimization initiatives.
• Mentor team members, facilitate knowledge-sharing sessions, and foster a collaborative team culture.

Benefits

• Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade, Company paid holidays, Personal Days, Sick Leave
• Medical, dental, and vision coverage (or provincial healthcare coordination in Canada)
• Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)
• Life and disability insurance
• Employee assistance programs
• Other benefits as provided by local policy and eligibility

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed