Scrum Master Sr - Remote Connectivity Product Team

PNC Bank • Pittsburgh, PA

22d • $65,000 - $161,000

About The Position

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Scrum Master Sr. within PNC's Technology organization, you will be based in Pittsburgh PA, Strongsville OH, Birmingham AL, Phoenix AZ and Dallas TX. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position. As a Scrum Master Sr, you will be part of an Agile engineering team where you will be responsible for coaching engineering teams within the Remote Networking Team. Additionally, you will work with our product owners and team members to further develop software applications as a servant leader. This position would require fluidity and flexibility, as this is not a role with specific guidelines where you will perform the same tasks on a day to day basis. Job Description Draws on past experience, supports and facilitates a number Scrum Team(s) with varying levels of complexity in various functions by fostering Agile values and practices. Ensures team adherence to Agile principles. Provides coaching to the team(s), including newly formed teams, on how to execute the Scrum Framework. May provide guidance to less experienced Scrum Masters. Organizes and facilitates ceremonies, recommends and executes on improvement opportunities to optimize velocity and while mitigating risk. Tracks and communicates the overall team progress providing visibility to stakeholders. Takes a broader perspective to provide solutions to complex challenges. Serves as a filter to remove impediments to progress identified by the team(s). Protects the team(s) from outside influences to ensure the team remains focused on Scrum Team priorities. Partners with the Product Owner(s) to ensure the backlog items are prioritized based on business value and ready for the team(s). PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be: Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions. Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Requirements

• Extensive experience as a Scrum Master, including work on large, complex initiatives
• Strong Agile leadership skills with the ability to guide mature teams and influence beyond the team level
• Highly organized, adaptable, and effective in fast-paced environments
• Demonstrated experience using Jira and Confluence to manage and report on Agile delivery
• Excellent facilitation, communication, and stakeholder engagement skills
• Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role.
• Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

Nice To Haves

• Scrum certification (CSM, PSM, SAFe, or equivalent) strongly preferred
• Agile Methodology
• Customer Solutions
• Information Management
• Leadership
• Organizational Analysis
• Product Lifecycle Management (PLM)
• Program Administration
• Scrum
• Software Testing
• Team Collaboration
• Technical Knowledge
• Agile Development
• Coaching Others
• Conflict Management
• Design Thinking
• Group Facilitation
• Interpersonal Relationships
• IT Standards, Procedures & Policies
• Listening
• Planning and Organizing
• Problem Solving

Responsibilities

• Serve as Senior Scrum Master for the Infrastructure as a Service crew, with potential responsibility for two agile crews
• Lead and facilitate all Scrum ceremonies while ensuring consistent application of Agile and Scrum best practices
• Act as an Agile coach and mentor, helping teams continuously improve delivery, predictability, and collaboration
• Partner closely with Product Owners, BSAs, Quality Engineers, and stakeholders to drive alignment and value delivery
• Proactively identify and remove impediments, manage dependencies, and escalate risks as needed
• Support coordination across teams within the larger remote networking team
• Track team progress, metrics, and outcomes using Jira and Confluence, promoting transparency and data-driven decision-making
• Foster a high-performing, fast-paced team culture focused on accountability and continuous improvement
• Mentorship of other Scrum Masters to support Agile best practices

Benefits

• PNC offers a comprehensive range of benefits to help meet your needs now and in the future.
• Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.
• In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.
• To learn more about these and other programs, including benefits for full time and part-time employees, visit pncthrive.com .

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level