Operations Coordinator I

MRI•Minneapolis, MN

3d•Onsite

About The Position

The Screening Processing Coordinator is responsible for conducting on-site criminal court record research at the Hennepin County Government Center and accurately documenting applicable results in accordance with established procedures. Court runner responsibilities are the primary focus of this part-time position. Fingerprint card processing, BCA private search support, and related administrative duties are secondary and backup responsibilities performed based on staffing needs and work volume. The position is process-driven, highly documented, and focused on accuracy, timeliness, confidentiality, sound judgment, and reliable execution rather than client-facing support.

Requirements

High school diploma or equivalent required
Must be located in the greater Minneapolis-St. Paul, Minnesota area
Reliable personal transportation required, including the ability to travel regularly between the courthouse, Minnesota office, and Minnesota BCA office
Ability to work the required part-time schedule: Monday through Friday, five hours per day, within the hours of 8:00 AM to 4:30 PM CST/CDT
Basic computer proficiency, including ability to enter data, scan documents, attach files, update tracking records, and use internal systems
Strong attention to detail and ability to follow established, documented procedures consistently
Minimum critical thinking and problem-solving skills needed to evaluate potential record matches, identify missing or conflicting information, recognize incomplete documentation, and address process exceptions
Ability to handle confidential information and PII with care and discretion
Dependable, organized, and comfortable performing repetitive research and administrative tasks with accuracy
Strong time-management skills and ability to work independently while consistently completing assigned work
Clear written and verbal communication skills, including the ability to document findings and escalate questions or exceptions
Ability to physically handle, stamp, scan, mail, transport, and securely dispose of paper documents

Nice To Haves

Prior experience in an administrative, records processing, court records, mailroom, courier, compliance support, or operations support role
Experience working with confidential documents or personally identifiable information
Experience conducting detailed records research or reviewing information for accuracy and completeness
Experience using tracking systems, spreadsheets, or case-management tools
Familiarity with structured process documentation, checklists, or audit-sensitive workflows

Responsibilities

Conduct criminal court record research using public access resources available at the assigned Minnesota courthouse
Review assigned screening requests and prioritize work according to established procedures and operational needs
Search available court records carefully, including reasonable name variations and other identifying information when needed
Evaluate potential record matches using available identifying information and sound judgment
Accurately document applicable criminal court records and supporting information in accordance with established procedures
Complete and document requests when no applicable criminal records are located
Research and resolve special requests involving record verification, corrections, or discrepancies
Follow quality-control requirements and promptly escalate uncertain matches, incomplete information, access issues, or other exceptions
Maintain confidentiality and protect personally identifiable information throughout the research and documentation process
Support fingerprint card preparation, distribution, collection, quality review, and consent tracking as staffing and volume require.
Deliver fingerprint cards to the Minnesota BCA, track submissions and results, update internal records, and securely handle and dispose of related documentation.
Provide backup administrative, courier, records-processing, and process-compliance support based on operational priorities.