Scoop Shop Team Member - Waterbury, VT - Fall season

The Magnum Ice Cream Company•Waterbury, VT

10d•Onsite

About The Position

This role is for a Scoop Shop Team Member at Ben & Jerry's original factory location in Waterbury, Vermont, a top tourist destination. The position is part-time and seasonal for the fall. Ben & Jerry's is the world's largest pure-play ice cream company, part of Unilever, known for its iconic brands and commitment to a three-part mission: social, environmental, and economic. The company fosters a high-performance, collaborative culture focused on innovation and getting things done, with a strong activist spirit.

Requirements

Must be 16 years of age, or older
Strong representative and passion for the Ben & Jerry’s brand
Enthusiasm for working in the Scoop Shop operations
Customer service experience and ability to take initiative in customer interactions
An awareness of food safety and cleanliness
Comfortable with handling cash and operating POS systems
Experience with public speaking
Time management skills and reliable attendance
Efficient with the ability to multi-task
Outgoing, positive, friendly, and enthusiastic personality
Ability to maintain basic safety response initiatives in the event of an emergency
Willingness to adhere to General Manufacturing Protocols (GMP) in restricted areas
Willingness to adhere to unique safety protocols specific to the Waterbury factory location
Willingness to assist guests and communicate exit strategy in case of an evacuation event
Must be able to lift up to 50lbs
Must be able to stand up to 8 hours per day
Must be able and willing to work outside

Nice To Haves

Potential to extend employment after the summer season.

Responsibilities

Perform daily scoop shop responsibilities, including register transactions, taking orders, scooping ice cream, prepping menu items, producing baked goods and interacting with customers.
Perform daily upkeep and cleaning procedures and report maintenance concerns.
Perform opening and closing procedures for the Scoop Shop operations including preparations, cleaning, restocking, and dishwashing.
Act as a line greeter during busy days, interacting and assisting guests with their Scoop Shop orders.
Adhere to operation protocols, including store & staff appearance, proper cash handling procedures, customer service, cleanliness, compliance with all safety and operating standards, merchandising and production of waffle cones, novelties, and baked goods.
Drive consumer loyalty and excellent guest experiences by providing a fun, safe, clean, and high energy experience in the scoop shop.
Participate in basic safety training and adhere to all safety protocols, including emergency response initiatives for the Hospitality operations.
Actively support company safety goals by ensuring consistent safe work behaviors.