SCM & Fulfilment Lead

Eli Health • Montreal, QC

11d • Hybrid

About The Position

Eli Health is seeking a Supply Chain and Fulfillment Lead to take full ownership of their supply chain, procurement, logistics, and fulfilment operations. The role involves managing Canada-to-US shipping with customs complexities, multiple suppliers, and a rapidly increasing order volume, with a focus on improving fulfilment cost efficiency as the company scales. The successful candidate will be responsible for all aspects from suppliers to customer delivery, including sourcing, procurement, inventory, shipping, and order fulfilment. This position requires someone who has experience building supply chain and fulfilment operations from the ground up, rather than just managing existing structures.

Requirements

• Owned supply chain, procurement, and fulfilment end-to-end at a physical-product company, as the person responsible.
• Scaled fulfilment from hundreds to thousands of orders per month, ideally at a Series A–C startup with a team under 50.
• Managed cross-border shipping between Canada and the US or comparable complexity, including customs, duties, FDA requirements, carrier selection and importer-of-record structures.
• Diversified supplier bases and reduced COGS in a resource-constrained environment.
• Background in consumer health, diagnostics, medical devices, or food tech.
• Understand regulated product shipping and import/export requirements.
• Operate at both altitude and ground level (e.g., negotiate a freight contract in the morning and troubleshoot a stuck shipment in the afternoon).
• Bring clarity and discipline to chaotic, fast-moving contexts.
• Make decisions independently and hold vendors to account.
• Work closely with manufacturing without needing to own it.
• Understand BOMs, production schedules, and materials planning well enough to be an effective partner to the production team.

Responsibilities

• Build a diversified supply chain with backup suppliers for all critical components, eliminating single-source dependencies.
• Reduce COGS through vendor negotiations, alternative sourcing, and process improvements.
• Own vendor selection, qualification, audits, and long-term relationship management.
• Manage vendor risk, identifying potential failures and developing contingency plans.
• Eliminate current cross-border delays and customs friction for US customers.
• Stand up end-to-end order management from purchase to doorstep.
• Manage 3PL and carrier relationships with clear performance SLAs.
• Reduce per-order fulfilment cost below the current $10+ baseline as volume scales.
• Roll out inventory tracking and procurement planning systems that are fit for scale.
• Build operational reporting that gives leadership real-time visibility into inventory levels, landed costs, and order status.
• Own the interface between supply chain and manufacturing on materials planning and production scheduling.
• Set performance standards and accountability across external partners: suppliers, freight forwarders, 3PLs, carriers.
• Reduce founder dependency on day-to-day supply chain and shipping decisions.

Benefits

• Work with a group of talented and mission-driven people eager to improve lifelong health at scale.
• Be part of the core team developing and commercializing the first product that monitors hormonal data daily and over a lifetime.
• Join the early-stage startup phase and have a wide-reaching impact in a constantly evolving, fast-paced environment.
• Be part of a small (<25 people), high-performing, and diverse team where everything you do results in tangible impact and shapes the company’s trajectory.
• Be in an environment where people drive their own work, think creatively about open-ended problems, and solve them proactively.
• Get health insurance (medical, dental, vision, and more) to ensure you and your family stay physically and mentally at your best.
• Have flexibility over your schedule and vacations.
• Prioritize asynchronous workflows and minimize meetings to focus on the work itself.
• Unlimited free access to the Bota Bota spa in Montreal for you and your +1 to recharge.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed
• Number of Employees: 1-10 employees