SCITLS Power Platform User Support
About The Position
USSTRATCOM is a Combatant Command responsible for strategic deterrence, nuclear operations, and enterprise IT services essential to national security. It oversees Nuclear Command, Control, and Communications (NC3), Joint Electromagnetic Spectrum Operations (JEMSO), Global Strike, and Missile Threat Assessments, working closely with other Combatant Commands, Services, and defense agencies. SCITLS is a key component that ensures mission success and the safety of the U.S. and its allies by providing 24/7 IT services and network support for NIPRNet, SIPRNet, JWICS, and SAP/SAR environments. At GDIT, people are our differentiator. As a SCITLS Power Platform User Support, you will help ensure today is safe and tomorrow is smarter. Our work depends on a SCITLS Power Platform User Support joining our team to support the users of Power BI, Power Apps, Power Automate, and SharePoint platforms that serve USSTRATCOM. The SCITLS Power Platform User Support will be a critical link in ensuring the effective operation of vital systems and facilitating the success of the SCITLS mission.
Requirements
- 1+ years of relevant experience
- Experience with Microsoft Power BI, Microsoft Power Apps, Microsoft Power Automate, or Microsoft SharePoint
- Experience providing support and assisting with issues
- Experience supporting users, including troubleshooting, onboarding, and training.
- Ability to collaborate with data engineers, analysts, and business stakeholders.
- Excellent communication skills for translating technical issues into clear, actionable guidance.
- Excellent analytical and problem-solving skills
- Must possess or be able to obtain within 9 months of start: ITIL® 4 or 5: IT Service Management (ITSM) Certification
- Must possess or be able to obtain within 30 days of start: CompTia Security+
- Must possess Active Top Secret Clearance with SCI eligibility
- US Citizenship required
Nice To Haves
- Technical Training, Certification(s) or Degree
Responsibilities
- Provides user support to assist system administrators.
- Creates and maintains various collaboration and data solutions.
- Successfully responds to user requests for assistance.
- Collaborates on architecture upgrades and consolidations.
- Interfaces with internal and external program staff to provide access to program data via collaboration tools.
- Assists with external account requests and access issues.
- Analyzes user requests and incidents to determine level of complexity and the priority.
- Identifies and implements resolutions.
Benefits
- Relocation assistance available
- Comprehensive benefits and wellness packages
- 401K with company match
- Competitive pay and paid time off
- Full-flex work weeks
- Variety of medical plan options, some with Health Savings Accounts
- Dental plan options
- Vision plan
- Ability to contribute both pre and post-tax dollars up to the IRS annual limits
- Variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave
- Short and long-term disability benefits
- Life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
