Scientist II, Field Applications Bioinformatics Support

Pacific Biosciences•Menlo Park, CA

7d•Hybrid

About The Position

PacBio (NASDAQ: PACB) is a premier life science technology company that designs, develops, and manufactures advanced sequencing solutions to help scientists and clinical researchers resolve genetically complex problems. Our mission is to enable the promise of genomics to better human health. Genomics is core to all biological processes, and our advanced genomics tools provide scientists and clinical researchers the insights to better understand biology and health. We are looking for an experienced bioinformatics support scientist with a strong customer focus to enable and support data analysis for our customers and collaborators. In this role, they will be responsible to train customers for PacBio data analysis, support customers pre- and post-sales, perform data analysis, and function as a link between customers and PacBio. The candidate will combine bioinformatics, molecular biology, and software expertise. The ability to communicate with customers and internal teams are important aspects of this role. Our ideal candidate is a well-rounded top performer who can be a key contributor in a fast-pacing commercial environment, interacting with customers, scientists, and engineers from a wide variety of backgrounds. The job will be a hybrid field-based position and includes regular travel. Though the position is primarily home office based, the employee is expected to be in-the-office approximately 10% of the time and therefore must reside within a reasonable commute of PacBio’s headquarters at Menlo Park.

Requirements

MSc/PhD in life sciences (molecular biology, biochemistry), bioinformatics, or related field
2+ years’ experience in bioinformatics, data management or tech support, ideally in life sciences industry
Well-experienced with high throughput DNA sequencing data analyses and pipelines
Knowledge of state-of-the-art sequence analysis tools and workflows, such as sequence alignment, variant calling, de novo assembly, genome visualization, transcript mapping
Understanding of Unix systems administration, networking, and large-scale compute hardware
Experience with bash scripting, Python, and R
Excellent troubleshooting capabilities, and experience with good practice in customer support
Track record of conducting scientific presentations in person and virtually to internal and external audiences
Excellent verbal, written, and interpersonal communication skills
Strong time management, organizational and planning skills
Great cross-functional team player
Customer-focused mindset with the empathy to understand different levels of customers
Good networking and customer relationship building skills
Ability to work in a fast paced and growing commercial environment
The candidate must have a valid driver’s license
Live near an international airport

Nice To Haves

Experience with PacBio data and tools
Experience with WDL/snakemake/nextflow
Previous work with CRM platforms is a plus, in particular Salesforce
Proven ability and motivation to work independently, i.e., in a home office-based position
Wet lab experience and basic knowledge of DNA sequencing instruments and library preparation protocols is a plus

Responsibilities

Assist and enable customers and collaborators to ensure successful use of PacBio data analysis software
Train customers on PacBio HiFi sequencing data characteristics and analysis tools, including SMRT Link software
Be the primary contact for customers to understand their sequencing data
Ensure timely bioinformatics and software assistance in response to customer inquiries
Support sales in conducting scientific presentations, technical discussions, and customer meetings
Work closely with application specialists, sales, service engineers, and technical support
Provide customer feedback to product marketing and software development
Support roll-out of new software and assist with software installations
Work with customers and internal teams (FAS, service engineers, tech support) to prepare new instruments installations