Scientist II, Field Applications Bioinformatics Support

PacBio • Portland, WA

10d • $93,400 - $140,000 • Remote

About The Position

PacBio is seeking an experienced bioinformatics support scientist with a strong customer focus to enable and support data analysis for its customers and collaborators. This role involves training customers on PacBio data analysis, providing pre- and post-sales support, performing data analysis, and acting as a liaison between customers and PacBio. The ideal candidate will possess a blend of bioinformatics, molecular biology, and software expertise, with excellent communication skills for interacting with diverse customers and internal teams. This is a key contributor role in a fast-paced commercial environment.

Requirements

• MSc/PhD in life sciences (molecular biology, biochemistry), bioinformatics, or related field
• 2+ years’ experience in bioinformatics, data management or tech support, ideally in life sciences industry
• Well-experienced with high throughput DNA sequencing data analyses and pipelines.
• Knowledge of state-of-the-art sequence analysis tools and workflows, such as sequence alignment, variant calling, de novo assembly, genome visualization, transcript mapping
• Understanding of Unix systems administration, networking, and large-scale compute hardware
• Experience with bash scripting, Python, and R
• Excellent troubleshooting capabilities, and experience with good practice in customer support
• Track record of conducting scientific presentations in person and virtually to internal and external audiences
• Excellent verbal, written, and interpersonal communication skills
• Strong time management, organizational and planning skills
• Great cross-functional team player
• Customer-focused mindset with the empathy to understand different levels of customers
• Good networking and customer relationship building skills
• Ability to work in a fast paced and growing commercial environment.
• Valid driver’s license with a clean driving record.
• Live near an international airport
• Current authorization to work in the United States without the need for present or future sponsorship.

Nice To Haves

• Experience with PacBio data and tools
• Experience with WDL/snakemake/nextflow
• Previous work with CRM platforms is a plus, in particular Salesforce
• Proven ability and motivation to work independently, i.e., in a home office-based position
• Wet lab experience and basic knowledge of DNA sequencing instruments and library preparation protocols is a plus

Responsibilities

• Assist and enable customers and collaborators to ensure successful use of PacBio data analysis software
• Train customers on PacBio HiFi sequencing data characteristics and analysis tools, including SMRT Link software
• Be the primary contact for customers to understand their sequencing data
• Ensure timely bioinformatics and software assistance in response to customer inquiries
• Support sales in conducting scientific presentations, technical discussions, and customer meetings
• Work closely with application specialists, sales, service engineers, and technical support
• Provide customer feedback to product marketing and software development
• Support roll-out of new software and assist with software installations
• Work with customers and internal teams (FAS, service engineers, tech support) to prepare new instruments installations

Benefits

• Consideration for employment without regard to race, sex, color, religion, national origin, protected veteran status, or on the basis of disability, gender identity, and sexual orientation.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level