Scientific Product Manager – Single Cell, Spatial Genomics & Olink Proteomics

Psomagen, Inc.•Rockville, MD

1d•$70,000 - $110,000•Onsite

About The Position

Psomagen is seeking an experienced Scientific Product Manager to own and grow our cutting-edge Multi-omics service portfolio (Single Cell, Spatial Genomics, Olink Proteomics). This is a critical on-site role at the center of Sales, Lab Operations, Bioinformatics (BI), and Clients. You will be the owner of these service offerings: defining what we sell, how it is scoped and priced, and how it is delivered, so that Sales can sell it with confidence and the lab can deliver it consistently. The primary KPIs of this role are twofold: (1) to support Sales by providing the technical depth, product knowledge, and accurate commercial documents that help win and grow business, and (2) to align closely with the Psomagen laboratory so that every offering runs as a seamless, repeatable process across the entire business life cycle, from service design and quotation through sample intake, execution, data delivery, and customer feedback. You will combine scientific credibility with product thinking: understanding the customer, shaping the offering, and continuously improving it.

Requirements

Bachelor’s, Master’s, or Ph.D. degree in Molecular Biology, Genetics, Biotechnology, or a related life sciences field.
Prior experience in Product Management, NGS-related Technical Sales, Field Application Support (FAS), or Scientific Product/Project Management within a CRO, service, or life science tools organization is preferred.
Strong technical understanding of Single Cell (10x Genomics), Spatial Biology (Visium, Xenium), or Proteomics (Olink) platforms and workflows.
Ability to define service offerings, gather and prioritize requirements, build roadmaps, and drive launches and improvements across Sales, Lab, and BI teams without direct authority.
Excellent interpersonal and conflict resolution skills, with the ability to smoothly collaborate and coordinate with lab researchers, sales/marketing

Nice To Haves

Deep understanding of the genomics/proteomics analysis service market (CRO market), competitor landscape, and an existing network.
Strategic thinking skills to derive clear value stories and solutions amidst complex and multifaceted client feedback.
Experience with pricing, go-to-market planning, or product launch in a service or life science environment.
Data management and collaborative flexibility (experience utilizing CRMs like HubSpot/Salesforce or LIMS is a plus).

Responsibilities

Own the service portfolio, roadmap, and portfolio profitability for Single Cell, Spatial Genomics, and Olink Proteomics, including service definitions, standard packages, deliverables, specifications, and turnaround times.
Work with Sales, Finance, and Lab leadership to develop pricing and packaging that is competitive, profitable, and operationally realistic.
Monitor market trends, competitor CRO offerings, and new platforms, chemistries, and applications; build business cases for new or enhanced services.
Thoroughly understand Psomagen’s laboratory workflows and technical capabilities, and represent the lab and the product with credibility when the sales team discusses projects with clients.
Identify clients’ complex scientific requirements and research objectives, and translate them into optimal experimental design and customized solutions built on our standard offerings.
Collaborate closely with the sales team to ensure the discussed project scope is accurately translated into a realistic, feasible, and profitable quote.
Conduct final inspections of quotes drafted by the sales team, including technical specifications, Statement of Work (SOW), and experimental conditions, to prevent errors and scope gaps.
Identify recurring custom requests and quote issues and convert them into standardized offerings, templates, or pricing updates.
Partner with Lab Operations and BI to ensure that workflows, SOPs, capacity, sample QC criteria, and data deliverables match what is sold to clients.
Define and maintain standard sales-to-lab handoff requirements so that discussed projects run seamlessly within the lab.
Closely monitor project progress across the life cycle (sample receipt, experiment, data analysis, delivery) and lead cross-functional reviews among Sales, Lab, and BI to remove bottlenecks.
Lead the launch of new and updated offerings: coordinate pilots and validation with the lab and BI, define launch criteria, and confirm readiness before offerings are sold.
Develop sales enablement materials, including service datasheets, FAQs, sample submission guidelines, proposal templates, and technical training for the sales team.
Communicate directly with clients when additional alignment, updates, or scientific consultation are needed, maintaining transparency and building strong relationships of trust.
Provide prompt and professional technical responses based on scientific analysis when unexpected issues or sample quality problems arise during experimentation.
Partner with the lab and BI teams to identify root causes and deliver balanced solutions that consider both client satisfaction and the company’s interests.
Continuously gather client and sales feedback, track service quality and performance metrics, and deliver actionable feedback to the laboratory.
Translate customer insights into product improvements, protocol and SOP updates, and roadmap priorities that drive service enhancement.
Maintain close technical communication and partnerships with core reagent and platform vendors related to Single Cell, Spatial, and Olink services (e.g., 10x Genomics, Olink), staying ahead of product updates, new kits, and protocol changes that affect our offerings.