Science Store & Snack Lab Team Member

Science World•Vancouver, BC

15d•Onsite

About The Position

Science World is a mission-based, charitable organization that supports the development of STEAM (Science, Technology, Engineering, Art & Design and Math) literacy across British Columbia. Our mission is to ignite wonder and empower dreams through science and nature and our purpose is Science for All. Our Science for All strategy is to revitalize Science World with a substantial capital plan to replace critical infrastructure, enhance the visitor experience and develop new content across all our channels under the themes of Regeneration of the Planet, Human Health, and Inclusion. Our plan is to ensure that people throughout British Columbia, especially under-represented communities, have access to high quality, informal STEAM learning. Through our onsite, online and outreach programs, Science World seeks to spark curiosity and wonder in STEAM and support development of talent across communities in the province. As part of our team, you will join a diverse community that acknowledges everyone’s unique talents and empowers people to do what is right for our visitors, our members, our volunteers and each other. You will work in an environment where we believe in developing our employees and growing their strengths, while focusing on our values: Curious, Playful, Inclusive, Relevant and Collaborative. We are looking for adaptable and energetic team members interested in entering the retail industry. Under the direction of the Manager, Science Store or the on-duty keyholder, this position will provide a friendly and responsive visitor experience in Science World’s retail spaces, including the Snack Lab and the Science Store, which generate essential funds to support our charitable mission of Science for All. Ideal candidates have previous retail or customer service experience, are self-motivated, can work independently and are team-oriented with the ability to task-switch. As a facility, Science World is generally open to the public seven days a week, with some extended evening hours in the summer months. Typical office hours are Monday to Friday 8:00am – 5:30pm, with front-facing and operational teams also working a variety of shifts including weekends, holidays and evenings. Hours of work and other related requirements will be scheduled according to business needs and this may include special events on evenings, weekends and holidays. This position offers 10-20 hours per week generally made up of 5- to 8-hour shifts. Candidates must be able to commit to a minimum availability of 64 hours per month, with at least one workday on the weekend.

Requirements

Strong customer service and verbal communication skills. Must be able to relate to / handle visitors on various levels
Must have a polished and professional appearance and manner
Flexible and able to work in a busy / changing environment
Self-motivated and team-oriented with the ability to task-switch
Ability to take initiative, troubleshoot and problem solve in a timely manner
Able to stand for minimum of 5 hours and lift to 10 kg to assist in receiving shipments
Must be available to work flexible hours, including evenings, weekends, statutory holidays and school breaks. Minimum availability of 64 hours per month is required, with at least one workday on the weekend.

Nice To Haves

Experience in sales, customer service, retail or tourism
Minimum high school diploma

Responsibilities

Confer with Science Store Manager or the on-duty keyholder at the beginning of your shift to review set-up and shift requirements to ensure our retail spaces are operated efficiently and opened / closed on time
Provide customers with friendly, responsive service in our retail spaces, including: greeting and assisting visitors with product selection by gaining and applying strong product knowledge; performing proficient and accurate operation of our sales cash register and point of sale (POS) system; preparing, selling and cleaning up food and beverage offerings
Ensure the accuracy and efficiency of all daily cash and card transactions, including end of day reconciliation
Assist with receiving stock, shelving, displays, promotions, and merchandising of our retail spaces
Reply in a timely manner to emails, shifts available, complete timesheets accurately, etc.
Resolve or escalate any customer concerns in a timely and professional manner
Maintain tidiness and cleanliness in our retail spaces by completing hourly, weekly, and monthly tasks
Utilize tools and resources to facilitate learning in Science World by performing product demonstrations to visitors
Perform administrative duties as needed and assist in the smooth operation of all ancillary services
Operate within the philosophy, culture and values of Science World
Perform other related duties as required to fulfill any changing business needs of this role