About The Position

Inspiroz is seeking a driven, detail-oriented Independent Contractor to provide on-site IT support across its portfolio of charter schools in the Las Vegas area. This role involves providing critical on-site technology support and issue resolution, acting as a liaison for the remote IT support team, and maintaining strong client relations. The ideal candidate is a self-motivated IT professional looking for a flexible, impactful contract opportunity.

Requirements

  • Windows and Mac Systems knowledge
  • Active Directory management experience
  • Knowledge of networking equipment and basic routing/switching concepts
  • Hands-on hardware repairs and installations experience
  • Reliable transportation to travel between multiple school locations within the Las Vegas area
  • Strong ability to self-motivate, work independently on-site, and manage your own schedule effectively
  • Excellent customer service, verbal, and written communication skills
  • Flexibility to handle changing priorities across different school environments
  • Possess a valid driving license to drive between locations
  • Clear BGV (background verification check for school clearances) prior to starting the contract
  • Ability to commit to cover current client and will be extended to cover other clients in the area post 3 months

Responsibilities

  • Provide critical on-site technology support and issue resolution across multiple school campuses in Las Vegas, NV.
  • Lead the resolution of technical issues requiring an on-site presence, including hardware diagnostics and root-cause analysis.
  • Manage the on-site installation, repair, and maintenance for workstations, network equipment, and peripheral devices.
  • Assist with technology deployment projects on an as-needed basis.
  • Act as the local on-site liaison for the remote IT support team, coordinating clearly to facilitate remote troubleshooting and document resolutions.
  • Act as a professional face of Inspiroz on the ground, communicating updates, challenges, and solutions to school administration in a clear and timely manner.
  • Assist school staff in ensuring technology solutions align with their day-to-day educational goals.
  • Maintain professional, accurate, and prompt communication (responding to active issues within a standard two-hour window during the school day).
  • Diligently track service time and deliverables using ConnectWise Manage.
  • Update ticket statuses with clear, concise notes to ensure seamless collaboration with the remote service desk.
  • Review assigned tickets ahead of scheduled school visits to ensure preparedness with necessary tools or parts.
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