School Technology Specialist

Holy Trinity • Glenn Dale, MD

7h • Hybrid

About The Position

Holy Trinity Episcopal School is seeking a highly organized, service-oriented, and technically capable SIS & Database Manager / Technology Support Specialist to manage the day-to-day operations of the school's Blackbaud Student Information System (SIS) while also providing hands-on technology support to faculty, staff, students, and families. This position combines two critical areas of school technology: student information system and database administration and front-line technology support. The position serves as a primary point of contact for Blackbaud SIS questions and support while assisting with classroom technology, student and faculty devices, user accounts, software, printers, connectivity, and the school's 1:1 device program.

Requirements

• Experience administering a Student Information System; Blackbaud experience strongly preferred.
• Experience in school, nonprofit, or similar tech support settings preferred.
• Strong troubleshooting skills across Windows, laptops/tablets, printers, and Microsoft 365.
• Strong Excel/data-management skills and comfort with databases and reporting.
• Excellent communication skills and ability to explain technical issues to non-technical users.
• Strong organization, attention to detail, and ability to manage multiple priorities.
• Ability to travel between campuses and lift/set up classroom technology equipment.

Nice To Haves

• Bachelor’s degree in IT, computer science, education technology, or related field preferred.

Responsibilities

• Serve as primary administrator for Blackbaud SIS: manage annual setup (scheduling, rostering, grading periods, report cards, year-end rollover), user accounts/permissions, and data integrity/security.
• Generate and maintain SIS reports (enrollment, grading, academic progress) and support data imports, exports, and cleanup.
• Provide first-tier tech support to faculty, staff, and students — troubleshooting hardware/software, account access, and password resets.
• Manage the 1:1 device program: distribution, collection, damage inspection, and vendor coordination for repairs.
• Support classroom and network technology (laptops, tablets, Promethean boards, printers, Wi-Fi troubleshooting).
• Maintain documentation and train staff on SIS and technology procedures.
• Follow data security/privacy practices and escalate issues to the CFO as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level