School-Based Intake Specialist

Christian Family Solutions•Germantown, WI

5d•Hybrid

About The Position

At Christian Family Solutions, we are committed to healing and helping people in need with the same excellence and unconditional love that Jesus Christ demonstrated in His ministry. It is our goal to help clients feel welcomed, safe, and supported within our family of care. When someone is called to a career with a strong sense of purpose, it’s more than a job. It’s a vocation.

Requirements

Bachelor degree in Psychology, Social Work, Human Services, Education, or related field preferred.
In lieu of a bachelor’s degree, a minimum of three years of progressively responsible experience in behavioral health, social services, school-based services, case management, intake coordination, customer service, or a related field will be considered.
Minimum of two years’ experience in a clinical or health care setting with considerable client contact preferred.
Ability to understand and respond to client needs when in a crisis or in a less than optimum state of health.
Exceptional attention to detail in order to review patient's medical history and refer accordingly.
Ability to converse with people during moments of trauma or crisis.
Strong listening and communication skills.
Ability to communicate with clients, families and other clinical staff.
A high degree of responsibility to maintain confidentiality.
Demonstrated strong written and verbal communications skills.

Nice To Haves

Experience in insurance procedures in a health care setting is preferred.
Member in good standing with a WELS/ELS church preferred.
Knowledge of medical terminology preferred.
Familiarity of managed care environment, procedures and clinical criteria.
Basic knowledge of the reimbursement system process.

Responsibilities

Oversee the client intake and admission process, serving as the primary point of contact for students, families, and referral partners.
Work closely with therapists, school representatives, social workers, and Christian Family Solutions team members to coordinate referrals, assess client needs and eligibility for services, and ensure each situation is handled with compassion, professionalism, and efficiency.
Facilitate the scheduling of admissions, support smooth transitions into services, and coordinate appropriate discharge processes when services conclude.
Build relationships, communicate effectively, and manage multiple priorities to ensure positive referral outcomes and an exceptional experience for the clients and schools we serve.