Scheduling Team Lead

The IMA Group • Remote, USA

3d

About The Position

The IMA Group is seeking a detail-oriented and motivated Scheduling Team Leader to support our growing Scheduling Department. This role is ideal for someone with scheduling, customer service, or call center experience who enjoys helping teams succeed while ensuring appointments are scheduled accurately and efficiently. As a Scheduling Team Leader, you'll serve as a key resource for scheduling staff, helping monitor productivity, resolve scheduling challenges, and ensure daily operational goals are met. You'll work closely with leadership while supporting appointment scheduling for disability evaluations, occupational health services, and other lines of business.

Requirements

• High school diploma or GED required
• At least 1 year of clerical, administrative, scheduling, or customer service experience
• Proficiency with computer systems and data entry

Nice To Haves

• Previous scheduling or call center experience preferred
• Strong organizational, communication, and problem-solving skills
• Ability to multitask in a fast-paced environment

Responsibilities

• Support and guide scheduling staff to ensure daily work is completed accurately and on time
• Monitor scheduler productivity and performance, providing updates to management
• Assist with assigning and tracking team tasks
• Identify scheduling issues and communicate solutions to leadership
• Help coordinate department projects and special assignments
• Participate in training initiatives and support process improvements
• Schedule appointments as needed while maintaining excellent customer service
• Maintain HIPAA compliance and confidentiality standards

Benefits

• Comprehensive benefits package for eligible employees

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED