Scheduling Supervisor (FT)

Ashe Memorial Hospital•Jefferson, NC

19d

About The Position

At Ashe Memorial Hospital, we are driven by our Mission Statement, "To meet the needs of the community by delivering patient-centered, high quality health care." Ashe Memorial Hospital is proud to be Voted Ashe's Best Place to Work 2022, 2023, & 2024! Come be a part of our dynamic team; you'll join Ashe's 2022 & 2023 Best Hospital, Best Surgeon, Best Physician, Best Nurse, and Best Medical Practice! This is your opportunity to make a large difference in a small community! Hours: 1st shift | No Supervisory Responsibilities | No Travel | Pay commensurate with experience Full time, day shift position in Ashe Orthopedic and Sports Medicine JOB SUMMARY: The Scheduling Supervisor oversees the flow of patient orders into the department. Oversees departmental productivity and timely turnaround of scheduling. Acts as liaison between department and ordering physician offices . Responsible for scheduling of all procedures, registration activities, gathering and processing of patient demographic and insurance information. Responsible for securing complete and authenticated signed orders for scheduled procedures. Performs work with accordance to the mission, vision, and values of Ashe Memorial Hospital (AMH).

Requirements

Education: High School graduate or equivalent preferred.
Experience: Prefer 2 years of relevant clinical experience, to include patient access, registration, collections, insurance and/or pre-certification, or related experience in a medical environment.
License/Certifications: None.

Responsibilities

Oversees the flow of patient orders into the department, to ensure timely turnaround of scheduling.
Communicates with ordering physician offices and hospital departments to facilitate accurate and timely scheduling.
Oversees productivity within the department.
Identifies and works to resolve patient care problems related to scheduling.
Ensures complete and accurate pre-registration to include communicating financial responsibility to the patient.
Receives scheduling information, and determines the need for physician signature, labs, certification, or any additional information.
Reviews medical necessity and obtains addition diagnosis if applicable.
Correctly pre-registers and schedule patients. Notifies patient of estimated liability and documents in patient’s account.
Obtains/verifies current personal information.
Communicates clearly and appropriately to patient regarding prep for procedure, instructions upon arrival, bring photo ID, and any necessary information related to visit. Sends out appointment notices to patient in a timely manner.
Returns voicemail calls regarding scheduling appointments within 1 hour of message.
Demonstrates good organization skills and functions well in stressful situations.
Interacts professionally with customers (internal and external) by treating them with dignity and respect.
Demonstrates excellent customer service skills, even in extreme circumstances.
Maintains a good working relationship with department co-workers, other departments, physician offices, and external agencies.
Displays a positive attitude toward work. Contributes positively to office morale. Demonstrates a teamwork temperament with all staff.
Assists in care and maintenance of department equipment and supplies. Alerts supervisor to malfunction of equipment.
Prepares medical records on new patients.
Records all information, such as physicians’ orders and instructions on requisition.
Answers telephone.
Enters Imaging orders in Meditech RIS.
Meets departmental registration and scheduling goals in accordance with policy and procedures.
Assists department manager in any area as needed.
Planning: Organizes and manages time effectively to optimize productivity. Meets departmental registration and scheduling goals in accordance with policy and procedures. Possess the ability to accept change in a positive manner and implement change with positive results. Demonstrates a positive image of Ashe Memorial Hospital as a caring and concerned organization at all times.