Scheduling Supervisor

Isaiah House Inc•Lexington, KY

4h•Onsite

About The Position

Isaiah House, a Christ-centered nonprofit organization is seeking a highly organized and proactive Scheduling Supervisor to oversee and coordinate scheduling for medical and dental services across our programs. This leadership role ensures timely access to care, efficient provider utilization, and accurate scheduling practices in alignment with FQHC compliance standards. The ideal candidate will have prior experience in healthcare scheduling, team leadership, and a strong understanding of clinic workflows.

Requirements

High school diploma or equivalent; Associate’s or Bachelor’s in Healthcare Administration or related field preferred.
Minimum 3 years of healthcare scheduling experience, with at least 1 year in a supervisory or lead role.
Strong knowledge of EHR and scheduling systems (e.g., eClinicalWorks, Dentrix, or similar).
Demonstrated understanding of FQHC standards and healthcare compliance.

Nice To Haves

Experience working in a nonprofit, faith-based, or behavioral health organization.
Bilingual (Spanish/English) is a plus, but not required

Responsibilities

Supervise daily scheduling functions for all medical, dental, and behavioral health providers.
Maintain efficient appointment templates and schedules in the EHR system to maximize access and provider productivity.
Manage the rescheduling process due to provider availability, staffing changes, or client needs.
Monitor appointment trends, cancellations, and no-show rates and implement improvements as needed.
Lead a team of schedulers and front-office support staff, ensuring excellent service delivery and client interaction.
Provide training, support, and regular performance feedback to staff.
Collaborate with department heads and HR to address performance or operational challenges.
Ensure all scheduling practices comply with FQHC regulations, HIPAA, and internal policies.
Coordinate closely with medical records, billing, and clinical teams to align care delivery and documentation.
Participate in audits, reporting, and data validation related to appointments and service access.
Serve as the point of contact for scheduling escalations and complex appointment needs.
Promote a patient-first mindset and ensure respectful, professional communication in all interactions.
Foster effective coordination between clinical departments and external partners.