Scheduling Specialist

#REF!•Dallas, TX

3d•Onsite

About The Position

The Scheduling Specialist interacts in a professional, respectful manner with internal and external customers, and provides excellent customer service to patients and visitors. This role is for someone who thrives working in a fast-paced, multi-provider clinic and can handle multiple projects simultaneously. The team members have a strong work ethic, positive attitudes, and support each other through collaborative teamwork.

Requirements

High School Diploma or Equivalent required
One year of health care experience including customer relations required.

Nice To Haves

Two years of professional office/healthcare experience preferred.
One year of medical terminology or certification is preferred.
Six months call center experience preferred.
CHAA – Certified Healthcare Access Associate upon hire preferred.

Responsibilities

Coordinate and schedules procedures for multiple departments in an accurate and timely manner ensuring maximum productivity and expedient patient flow.
Selects appropriate procedures and ICD diagnosis, referral, provider, visit type or case, insurance network coverage and location to expeditated patient access to care.
Effectively communicates with patients, physician office scheduling, surgery scheduling, and/or other necessary staff as needed to reduce appointment time/date errors.
Verifies medical necessity criteria to ensure documentation in compliance with applicable payor guidelines.
Participates in special projects or completes other duties as assigned.