Scheduling Specialist - Avera Cancer Institute PRN

Avera•Sioux Falls, SD

1d•Onsite

About The Position

Make a meaningful impact in the lives of cancer patients and their families as a PRN Scheduling Specialist with the Avera Cancer Institute Float Pool. This role is essential in ensuring seamless, compassionate care across multiple clinics and care teams. Responsibilities include: Scheduling appointments for new and existing patients, ensuring timely access to essential care. Coordinating comprehensive care scheduling including labs, infusion, imaging, procedures, surgeries, and telemedicine appointments. Facilitating referrals and collaborate with Avera’s network, including regional and rural facilities, to support continuity of care. This position plays a key role in guiding patient through complex treatment plans, providing peace of mind and a smooth care experience. Join our team and be part of something truly impactful. Performs diverse duties as they relate to the department to include, but not limited to completing prior and pre-authorizations for patients insurance companies, working appeals for insurance coverage, verifying benefits, making referrals and scheduling pre-operative physical, and reviewing surgery information with patients. Responsible for scheduling, maintaining, and disseminating an accurate surgery schedule, including acquisition, retention, and organization of documentation, and will provide clerical services for the department as indicated.

Requirements

Knowledge of medical terminology
Ability to work the hours specified.
Visual acuity adequate to perform position duties.
Ability to communicate effectively with others.
Ability to hear, understand and distinguish speech and other sounds.
Commitment to the daily application of Avera’s mission, vision, core values, and social principles to serve patients, their families, and our community.
Promote Avera’s values of compassion, hospitality, and stewardship.
Uphold Avera’s standards of Communication, Attitude, Responsiveness, and Engagement (CARE) with enthusiasm and sincerity.
Maintain confidentiality.
Work effectively in a team environment, coordinating work flow with other team members and ensuring a productive and efficient environment.
Comply with safety principles, laws, regulations, and standards associated with, but not limited to, CMS, The Joint Commission, DHHS, and OSHA if applicable.

Nice To Haves

High School or GED Equivalent
Associate's in medical secretarial school
1-3 years experience as a scheduler, biller, or in a medical office

Responsibilities

Scheduling appointments for new and existing patients, ensuring timely access to essential care.
Coordinating comprehensive care scheduling including labs, infusion, imaging, procedures, surgeries, and telemedicine appointments.
Facilitating referrals and collaborate with Avera’s network, including regional and rural facilities, to support continuity of care.
Obtains information (including physician orders to schedule tests/procedures only) from physician offices for scheduling tests, procedures and admissions in an accurate, timely and sequential manner.
Facilitates in coordinating a plan of care for patients with various departments throughout the hospital and clinics including working with equipment vendors for surgical equipment needs.
Coordinates care between facilities for utilization of telemedicine to ensure continuity of care if applicable.
Communication of information to physicians, staff, families, etc., when directed and to do so in an appropriate and professional manner.
Assists with the collection and maintenance of records as needed by Performance Improvement, Joint Commission accreditation, CARF certification, OSHA guidelines, or as my be required by law.
Coordinates scheduling of specialized equipment based on procedures.
Maintains physician calendar, procedure schedule and all coordinating orders for procedures.
Completing prior and pre-authorizations for patients insurance companies.
Working appeals for insurance coverage.
Verifying benefits.
Making referrals and scheduling pre-operative physical.
Reviewing surgery information with patients.
Scheduling, maintaining, and disseminating an accurate surgery schedule.
Acquisition, retention, and organization of documentation.
Provide clerical services for the department as indicated.