Scheduling Specialist - Carolina Surgical Associates

Bon Secours Mercy Health•Greenville, SC

About The Position

The Scheduling Specialist coordinates and schedules patient testing and procedures, working with physician offices, other health care providers, and service departments to arrange appointments as soon as possible. The role obtains scheduling orders, provides patients with instructions, enters and updates information in the hospital computer system, and maintains daily records of scheduled patients. It also involves communicating information about provider and non-provider payers to patients, physicians, precertification, and other appropriate departments. The specialist gathers and interprets patient information to support scheduling and, when required, precertification. The role may include pre-registering self-scheduled patients, checking medical necessity, helping resolve scheduling or testing discrepancies, coordinating urgent appointments and appointments across facilities, and preparing statistical data for the department supervisor. The specialist also answers calls professionally and performs administrative duties as assigned.

Requirements

High school diploma or equivalent.
A combination of post-secondary education and experience may be considered in lieu of a degree.

Nice To Haves

Associate degree in business, healthcare, or a related field.
Experience with data entry.
Typing speed of 45–50 words per minute.

Responsibilities

Gather and interpret patient data from physician offices and patients to schedule testing, surgical procedures, and precertification when required.
Obtain scheduling orders and coordinate appointments with physician offices, health care providers, and service departments.
Provide hospital-approved test preparation instructions and answer questions about testing, scheduling, and preparation.
Refer patients to specialty-area staff for instructions outside the ordinary scope.
Enter patient scheduling information into the computer system and update patient demographic and insurance information.
Provide pre-registration forms and may pre-register self-scheduled patients.
Help resolve testing and procedure discrepancies and scheduling problems.
Obtain approval from the designated department contact and/or supervisor for non-routine appointment scheduling.
Check for medical necessity at the time of scheduling.
Work with departments to schedule stat patients and coordinate outpatient appointments across multiple facilities or departments as soon as possible.
Communicate payer information to patients, physicians, precertification, and other appropriate departments.
Compile and prepare statistical data, including requested information about scheduling volume, patient types, and number of procedures.
Maintain daily records of scheduled patients.
Handle calls professionally and promote strong customer focus.
Perform other assigned duties, including filing, photocopying, and relaying data.