Scheduling Specialist - Access Services - Full-time

Frederick Health•Frederick, MD

1d•Onsite

About The Position

Supports, and is responsible for incorporating into job performance, the Frederick Health (FH) mission, vision, core values and customer service philosophy and adheres to the FH Compliance Program, including following all regulatory requirements and the FH Standards of Behavior. The Pre-Access Scheduling Specialist is required to maintain a working knowledge of all areas and modalities of the Centralized Scheduling Department. This position is responsible for the scheduling, pre-registration of patient appointments, and collection of patient demographics to include the referral and insurance authorization requirements to provide maximum financial reimbursement. The Pre-Access Scheduling Specialist position is responsible for the functional aspects of the job while providing above all superior customer service. They will be in communication with patients, physician offices, and ancillary departments within the organization to accurately complete patient information/demographics. They will schedule new appointments, reschedule existing appointments, and work with departments and physicians’ offices to arrange urgent tests. They will demonstrate expertise to ensure tests are scheduled accurately and in accordance with departmental guidelines to include patient instructions and test preparation. They will request orders, as well as any other required paperwork necessary to complete the patient’s appointment. They will be required to meet and maintain the quality registration metrics and collection goals set forth by the Management team. They will also be required to do calculation of patient financial estimates and collect the patient’s financial responsibility over the phone.

Requirements

Proficiency in the use of computer software to include keyboarding navigation
Ability to operate a copier, fax machine, 10 key calculator and printer
Excellent verbal and written communication skills
Ability to follow verbal and written instructions
Attention to detail
Ability to analyze and determine the type of data needed to complete various types of patient registration functions
Ability to manage time, deadlines, multiple requests and priorities
Ability to maintain productivity and exercise good judgment with minimal supervision
Ability to apply policies and procedures regarding data security and confidentiality
High school diploma or GED required
One year hospital experience in the areas of registration and / or patient accounts or experience in a physician’s office practice required

Nice To Haves

Some college coursework preferred (Business/Health Sciences)

Responsibilities

Scheduling new appointments
Rescheduling existing appointments
Working with departments and physicians’ offices to arrange urgent tests
Ensuring tests are scheduled accurately and in accordance with departmental guidelines
Requesting orders and any other required paperwork necessary to complete the patient’s appointment
Meeting and maintaining quality registration metrics and collection goals
Calculating patient financial estimates
Collecting patient’s financial responsibility over the phone