Scheduling Specialist

TSAOG Orthopaedics & Spine • San Antonio, TX

12d • $17 - $24 • Onsite

About The Position

The Scheduling Specialist serves as the initial point of contact for inbound patient calls to schedule office and/or surgical appointments. The Scheduling Specialist is responsible for authorizations, insurance verification, and appointment setting. This role requires screening patient calls efficiently, ensuring accurate registration, appointment scheduling, and follow-up appointment scheduling into the database. The specialist will verify if a patient is current or former, reschedule appointments, and transfer callers to the Billing Department for account balance inquiries. Accurate data entry of patient demographics and insurance information is crucial. The role involves responding to patient questions, editing, canceling, and rescheduling appointments, checking various communication channels for pending messages, performing patient reminder calls, and documenting call summaries in the EMR system. Regular and consistent attendance is required.

Requirements

• High School Diploma or equivalent.
• 1-2 years progressive work experience in a medical setting.
• Knowledge of medical terminology and health insurance.
• Effective interpersonal and communication skills required.
• Excellent telephone etiquette and customer service skills.
• Proficient and accurate data entry.
• Multitasking experience (example: ability to enter data while conducting customers calls).
• Ability to develop working relationships with internal and external customers.

Nice To Haves

• Knowledge of Athena EMR system is a plus.
• Spanish speaking/Bilingual is a plus.

Responsibilities

• Screen patient calls efficiently ensuring accurate registration, appointment scheduling and follow-up appointment scheduling into database.
• Verify if patient is a current or former patient and reschedule with initial treating physician. Upon request, caller may be routed to initial treating physician team to initiate transfer of care.
• Transfer caller to Billing Department for patients with account balance prior to scheduling future appointments.
• Accurately data enter patient demographic information to include patient name, address, contact information, and insurance information.
• Respond to patient’s questions and needs by editing, canceling and re-scheduling appointments as necessary according to Company protocols.
• Regularly checks Outlook, Athena, NotifyMD and fax for pending messages and follow up on action items within same business day.
• Performs patient reminder calls for future appointment dates and documents accordingly.
• Document call summary in Athena/EMR system
• Requires regular and consistent attendance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED