SMG-SCHEDULING SPECIALIST

Sparrow•Lansing, MI

13d•Onsite

About The Position

The Scheduling Specialist is responsible for scheduling and coordinating resources for patient procedures. This role involves obtaining all necessary patient information, verifying procedures in EPIC, and greeting and checking in patients for testing using AIDET. The specialist will also support Administration in their daily needs.

Requirements

Minimum of two years advanced secretarial training and/or experience.
Minimum of 6 months experience with scheduling applications.
Demonstrates knowledge and maintains and respects patient right to privacy by following the HIPAA Privacy and Security policies and procedures.
Adheres to ICARE values and standards of behavior (Innovation, Compassion, Accountability, Respect, Excellence).
Role model behaviors that value the diversity of our caregivers, patients and customers and supports creating an environment that is inclusive, welcoming and respectful.
Communicates with patients, families and customers using AIDET (Acknowledge, Introduce, Duration, Explanation, Thank).
Works in a safe manner and promptly reports any hazards identified in the work environment or related to assigned responsibilities.
Adheres to policies and procedures designed to avoid, prevent and reduce the spread of communicable diseases.
Must be able to type 45+wpm.
Proficient in medical terminology.
Proficient word processing and dictation/transcription skills.
Use multi-line phone.
Knowledge and working experience with Excel.
Demonstrate knowledge of EPIC.
Demonstrates ability to use a keyboard as may be required to perform the essential duties of the job.

Nice To Haves

Excellent communication skills
High degree of personal motivation
Excellent teamwork skills
History of outstanding customer service skills
Ability to multitask
Strong attention to details
Work history that exhibits outstanding dependability and ability to work independently

Responsibilities

Interviews patients and physicians office staff for the purpose of entering confidential patient insurance and demographic information into the EPIC/Radiant scheduling system.
Serves as Liaison for Centralized Scheduling and assures that improvement measurements are implemented.
Schedules patient procedures using EPIC, obtaining all necessary information and coordinating procedures with physicians, cardiology staff, equipment, and personnel availability.
Shares needed patient testing instructions with nursing staff.
Monitors accuracy of scheduled orders coming through Centralized Scheduling.
Processes patient orders via EPIC.
Answers all incoming, outgoing, and inter-hospital phone calls using AIDET, relays information to the proper party, takes messages, contacts the necessary person, and answers inquiries.
Handles confidential information on a daily basis and maintains HIPPA compliance.
Types reports, communications, records, and forms, as well as copying, filing, and delivery of these materials.
Performs all other secretarial duties as assigned.
Initiates pages to physicians and staff.
Maintains patient medical records.