Scheduling Specialist

RAYUS Radiology•Saint Louis Park, MN

5d•$17 - $25•Onsite

About The Position

RAYUS Radiology is looking for a Scheduling Specialist to join their team. As a Scheduling Specialist, you will be responsible for providing services to patients and referring professionals by answering phones, managing faxes, and scheduling appointments. This is a full-time position working Monday-Friday from 10:00 am - 6:30 pm CST, with a Saturday rotation. The pay range for this position is $17.14-$24.78 based on direct and relevant experience. RAYUS offers DailyPay, allowing employees to get paid today.

Requirements

High school diploma, or equivalent
Microsoft Office Suite experience
Proficient with using computer systems and typing
Able to handle multi-level phone system with a high volume of calls at one time

Nice To Haves

One (1) year customer service experience
Medical terminology and previous clinical business office experience
Bilingual

Responsibilities

Answers phones and handles calls in a professional and timely manner.
Maintains positive interactions at all times with patients, referring offices, and team members.
Schedules patient examinations according to existing company policy.
Ensures all appropriate personal, financial, and insurance information is obtained and recorded accurately.
Ensures all patient data is entered into information systems completely and accurately.
Ensures patients are advised of financial responsibilities, appropriate clothing, preparation kits, transportation, and/or eating prior to appointment.
Communicates to technologists any scheduling changes in order to ensure the highest level of patient satisfaction.
Maintains an up-to-date and accurate database on all current and potential referring physicians.
Handles overflow calls for other centers within the market to ensure uninterrupted exam scheduling for referring offices.
Provides back up coverage for front office team members as requested by supervisor (i.e., rest breaks, meal breaks, vacations, and sick leave).
Fields 1-800 number calls and routes to the appropriate department or associate (St. Louis Park only).
Pre-certifies all exams with the patient's insurance company as required.
Verifies insurance for same-day add-ons.
Uses knowledge of insurance carriers (e.g., Medicare) and procedures that require waivers to obtain authorization if needed prior to appointment.
Performs other tasks and projects as assigned.