Scheduling Specialist
About The Position
WelbeHealth’s PACE program helps seniors stay in their homes and communities by providing medical care and community-based services. We provide all-inclusive care for seniors including medical, dental, physical therapy, and much more. Our core values and participant focus lead the way no matter what. The Scheduling Specialist is accountable for coordinating participant care scheduling, including maintaining accurate team member availability for participant appointments. This role also manages cancellations and rescheduling requests, responds to calls and in-person participant needs, notifies participants regarding future appointments, and conducts other administrative tasks as needed. This role is different because the Scheduling Specialist at WelbeHealth: Has the opportunity to grow and strengthen their expertise within a structured, supportive healthcare environment designed to help navigate a variety of situations Plays a critical role in supporting a growing, mission-driven healthcare organization, ensuring vulnerable seniors feel supported and have access to high-quality care
Requirements
- High school diploma or equivalency required
- Minimum of one (1) year of healthcare experience required; PACE experience preferred
- Minimum of one (1) year of experience with Electronic Medical Records (EMR)
- Outstanding customer service orientation, especially in telephone and written communications
- Excellent organizational and communication skills
Nice To Haves
- PACE or medical scheduling experience
Responsibilities
- Effectively coordinate the scheduling of participants appointments
- Assist with troubleshooting conflicts and urgent needs, communicating with all stakeholders (staff, families, providers, etc.) to meet appointment turn-around times
- Address cancellation and rescheduling requests from both staff members and participants, ensuring changes are appropriately managed and promptly communicated to all parties
- Respond to incoming phone calls, emails, and contacts as scheduling requests are received
- Maintain and update team member availability in source systems to ensure accurate information is reflected at all times
- Communicate appointment confirmations and appointment reminders as outlined by department protocols, updating appointments as appropriate
Benefits
- Medical insurance coverage (Medical, Dental, Vision)
- 17 days of personal time off (PTO)
- 12 Paid holidays observed annually
- 6 sick days
- 401K savings + match
- Comprehensive compensation package including base pay and bonus
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
