Scheduling Specialist

Healthy Connections•Mena, AR

9d•$0 - $15•Onsite

About The Position

At Healthy Connections, we believe that exceptional care starts with a single conversation. As a Scheduling Specialist, you'll be that first voice—a trusted guide who helps patients take the important step of getting care. We're looking for someone who communicates clearly, listens carefully, and is ready to thrive in a fast-paced, team-centered environment. This full-time role is based in Mena and features a four-day workweek (40 hours total)—giving you the stability of full-time employment with built-in work-life balance. You’ll work closely with patients and team members across our clinics to ensure scheduling runs smoothly and professionally.

Requirements

High school diploma required
At least 2 years of experience in a medical office or call center preferred
Strong communication and organization skills
Comfortable using Microsoft Office and learning new digital tools
Ability to prioritize, stay focused, and manage a high volume of calls with professionalism
Willingness to travel to other clinic locations for training or team meetings as needed

Nice To Haves

Bilingual in Spanish is a plus, but not required

Responsibilities

Professionally handle inbound calls from new and returning patients
Schedule appointments using our electronic medical records system (eMDs)
Work with digital tools like Phreesia and Updox to support patient engagement
Accurately gather insurance and demographic information
Direct clinical and billing inquiries to the appropriate internal teams
Coordinate appointment changes, cancellations, and follow-ups
Review provider and service updates regularly to stay informed
Partner with leadership to meet scheduling benchmarks and patient experience goals