Scheduling Specialist III: Hoag Clinic Resource Pool
About The Position
The Scheduling Specialist III assists in the coordination of Patient Procedure/Surgical schedule, including the coordination of multiple, highly complex, appointments across multiple departments, programs and specialties. Responsibilities include insurance verification, assisting with the pre-authorization process and acting as a liaison between the providers and patient. Develops the master schedule for procedures and coordinates the entire case resource needs. Interacts directly with patients and works in a high call volume environment. Accurately schedules procedures, documents correct diagnosis and referring physician. Pre-registers patients accurately via assigned tracking system. Obtains correct and thorough insurance benefits, employer/guarantor information, and patient demographics. Accommodates requests from patients and physician offices for STAT/same-day add-on exams. The Scheduling Specialist III provides updates to patients and physicians on timing and status of the authorizations. Once the pre-authorization is complete and the appointment is scheduled, the Scheduling Specialist III creates scheduling options/itineraries. Mainstains calendars for meetings and patient consultation, simulation, and follow-up appointments for physicians. Acts as a resource to others for Medical Clinics. Registers new patients in hospital systems. Obtains authorizations for diagnostic studies and faxes needed medical records for clinical review. Participates in the continuous quality improvement processes. Maintains a working knowledge of departmental standard operating procedures, including the use of specialized instrumentation, Quality Control requirements, and preventative maintenance. Maintains confidentiality. Performs other duties as assigned. Interventional Radiology: Submits authorizations for IR Patients referred by IR Radiologists and obtains authorizations from referring physicians. Verifies patient pre-procedure diagnostic imaging and clearances are sufficient. Provides coverage for Lead Clerk between both campuses, as needed. Infusion: Conducts patient check-in and check-out. Ability to identify patient needs for additional supportive resources (i.e. caregivers and transportation). Confirms and schedules additional appointments as needed.
Requirements
- High call volume environment experience.
- Experience with STAT/same-day add-on exams.
- Experience with pre-authorization processes.
- Experience with insurance verification.
- Experience with patient registration.
- Experience with medical records.
- Experience with diagnostic studies.
- Experience with Interventional Radiology procedures.
- Experience with Infusion patient check-in and check-out.
- Ability to identify patient needs for additional supportive resources (i.e. caregivers and transportation).
- Ability to maintain confidentiality.
Nice To Haves
- Experience as a Lead Clerk.
- Experience with specialized instrumentation.
- Experience with Quality Control requirements.
- Experience with preventative maintenance.
Responsibilities
- Assists in the coordination of Patient Procedure/Surgical schedule, including the coordination of multiple, highly complex, appointments across multiple departments, programs and specialties.
- Performs insurance verification and assists with the pre-authorization process.
- Acts as a liaison between providers and patients.
- Develops the master schedule for procedures and coordinates the entire case resource needs.
- Interacts directly with patients in a high call volume environment.
- Accurately schedules procedures, documents correct diagnosis and referring physician.
- Pre-registers patients accurately via assigned tracking system.
- Obtains correct and thorough insurance benefits, employer/guarantor information, and patient demographics.
- Accommodates requests from patients and physician offices for STAT/same-day add-on exams.
- Provides updates to patients and physicians on timing and status of authorizations.
- Creates scheduling options/itineraries once pre-authorization is complete and appointment is scheduled.
- Maintains calendars for meetings and patient consultation, simulation, and follow-up appointments for physicians.
- Acts as a resource to others for Medical Clinics.
- Registers new patients in hospital systems.
- Obtains authorizations for diagnostic studies and faxes needed medical records for clinical review.
- Participates in continuous quality improvement processes.
- Maintains a working knowledge of departmental standard operating procedures, including the use of specialized instrumentation, Quality Control requirements, and preventative maintenance.
- Maintains confidentiality.
- Performs other duties as assigned.
- Submits authorizations for IR Patients referred by IR Radiologists and obtains authorizations from referring physicians.
- Verifies patient pre-procedure diagnostic imaging and clearances are sufficient.
- Provides coverage for Lead Clerk between both campuses, as needed.
- Conducts patient check-in and check-out.
- Identifies patient needs for additional supportive resources (i.e. caregivers and transportation).
- Confirms and schedules additional appointments as needed.
Benefits
- Hoag offers a comprehensive blend of health care services including six institutes providing specialized care in the areas of cancer, heart and vascular, neurosciences, women's health, orthopedics, and digestive health through our institutes.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
