Scheduling Specialist III: Irvine Breast Care and Imaging Center

Hoag•Irvine, CA

7d•$25 - $39•Onsite

About The Position

The Scheduling Specialist III assists in the coordination of Patient Procedure/Surgical schedules, including the coordination of multiple, highly complex appointments across multiple departments, programs, and specialties. Responsibilities include insurance verification, assisting with the pre-authorization process, and acting as a liaison between the providers and patients. This role develops the master schedule for procedures and coordinates the entire case resource needs. The Scheduling Specialist III interacts directly with patients and works in a high call volume environment. They accurately schedule procedures, document correct diagnosis and referring physician, and pre-register patients accurately via an assigned tracking system. They obtain correct and thorough insurance benefits, employer/guarantor information, and patient demographics. They also accommodate requests from patients and physician offices for STAT/same-day add-on exams. The Scheduling Specialist III provides updates to patients and physicians on the timing and status of authorizations. Once pre-authorization is complete and the appointment is scheduled, they create scheduling options/itineraries. This role maintains calendars for meetings and patient consultation, simulation, and follow-up appointments for physicians. They act as a resource to others for Medical Clinics, register new patients in hospital systems, and obtain authorizations for diagnostic studies and faxes needed medical records for clinical review. Additionally, they participate in continuous quality improvement processes, maintain a working knowledge of departmental standard operating procedures, including the use of specialized instrumentation, Quality Control requirements, and preventative maintenance, and maintain confidentiality. Other duties as assigned. Specific duties for Interventional Radiology include submitting authorizations for IR Patients referred by IR Radiologists and obtaining authorizations from referring physicians, verifying patient pre-procedure diagnostic imaging and clearances are sufficient, and providing coverage for the Lead Clerk between both campuses, as needed. For Infusion duties, this role conducts patient check-in and check-out, identifies patient needs for additional supportive resources (i.e., caregivers and transportation), and confirms and schedules additional appointments as needed.

Requirements

High School Graduate or equivalent required
Minimum of four (4) years’ previous scheduling experience
Excellent interpersonal and communication skills
Knowledge of proper body mechanics and safety measures
Basic knowledge of Microsoft Office Suite, including Outlook, Word, Excel, and PowerPoint, plus Healthcare database systems required
Proven ability to interface with all customer levels (Physicians, Staff, Vendors, Patients, Family members)
Full understanding of medical insurance procedures required
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BLS required upon hire for Irvine Periop and Operating Room.

Nice To Haves

Strong knowledge of basic medical terminology preferred
Basic keyboarding minimum 35 WPM preferred

Responsibilities

Assist in the coordination of Patient Procedure/Surgical schedules.
Coordinate multiple, highly complex appointments across multiple departments, programs, and specialties.
Verify insurance and assist with the pre-authorization process.
Act as a liaison between providers and patients.
Develop the master schedule for procedures and coordinate case resource needs.
Interact directly with patients in a high call volume environment.
Accurately schedule procedures, document correct diagnosis and referring physician.
Pre-register patients accurately via assigned tracking system.
Obtain correct and thorough insurance benefits, employer/guarantor information, and patient demographics.
Accommodate requests for STAT/same-day add-on exams.
Provide updates to patients and physicians on timing and status of authorizations.
Create scheduling options/itineraries once pre-authorization is complete.
Maintain calendars for meetings and patient appointments.
Register new patients in hospital systems.
Obtain authorizations for diagnostic studies and fax medical records for clinical review.
Participate in continuous quality improvement processes.
Maintain a working knowledge of departmental standard operating procedures.
Maintain confidentiality.
Submit authorizations for IR Patients and obtain authorizations from referring physicians.
Verify patient pre-procedure diagnostic imaging and clearances.
Provide coverage for Lead Clerk between both campuses, as needed.
Conduct patient check-in and check-out for Infusion.
Identify patient needs for additional supportive resources.
Confirm and schedule additional appointments as needed.