Scheduling Specialist II

RAYUS Radiology•Boynton Beach, FL

1d•Remote

About The Position

RAYUS Radiology is looking for a Scheduling Specialist II to join their team. They are challenging the status quo by shining light on radiology and making it a critical first step in diagnosis and proper treatment. As a Scheduling Specialist II, you will be responsible for providing services to patients and referring professionals by answering phones, managing faxes and scheduling appointments. This role serves as a resource to the Scheduling team and a SME for other departments. This is a full time remote position, working 9a-5:30p CST, Rotating Saturdays.

Requirements

High school diploma, or equivalent
One (1) year medical scheduling and customer service experience
Two (2) years' demonstrated ability to serve as a resource to others and identify process improvement opportunities
Proficient using Microsoft Office Suite
Proficient with using computer systems and typing
Able to handle multi-level phone system with a high volume of calls at one time

Nice To Haves

Two (2) years' medical scheduling and customer service experience
Medical terminology and previous clinical business office experience
Bilingual

Responsibilities

Serves as a SME (Subject Matter Expert) within the department
Answer phones and handles calls in a professional and timely manner
Maintain positive interactions at all times with patients, referring offices and team members
Schedule patient examinations according to existing company policy
Ensure all appropriate personal, financial and insurance information is obtained and recorded accurately
Ensure all patient data is entered into information systems completely and accurately
Ensure patients are advised of financial responsibilities, appropriate clothing, preparation kits, transportation and/or eating prior to appointment
Communicate any scheduling changes to technologists in order to ensure the highest level of patient satisfaction
Maintain an up-to-date and accurate database on all current and potential referring physicians
Handle overflow calls for other Centers within market to ensure uninterrupted exam scheduling for referring offices
Provide backup coverage for front office team members as requested by supervisor (i.e., rest breaks, meal breaks, vacations and sick leave)
Field 1-800 number calls and routes them to appropriate department and/or team member (St. Louis Park Support Center only)
Pre-certify all exams with patient's insurance company as required
Verify insurance for same day add-ons
Use knowledge of insurance carriers (example Medicare) and procedures that require waivers to obtain authorization, if needed, prior to appointment
Function as an internal resource/SME for the team
Assist in the training and onboarding of new team members, as applicable
Support process improvement initiatives to improve scheduling accuracy and improve patient experience
Other tasks and projects as assigned