Scheduling Manager - Phoenix

Abrio Home Care•Phoenix, AZ

1d•Onsite

About The Position

We are a leader in non-medical home care serving individuals with special needs across Arizona. Our organization is dedicated to delivering service excellence to individuals with disabilities and the elderly. We are seeking an individual with a passion for serving others to fill the role of Scheduling Manager in our Phoenix office. This position is a pivotal part of our Home Care Coordination Team. If you are committed to nurturing and improving the human experience, we would like to meet with you. The Scheduler is responsible for coordinating services between clients and caregivers, implementing schedules, ensuring adequate staffing, and maintaining continuity of care to best meet the needs of the clients.

Requirements

Bilingual, fluent in Spanish and English
Knowledge of In-home care
High school diploma or equivalent
Minimum of two years of customer service experience
Professional verbal and written communication skills
Ability to type a minimum of 35 wpm
Must be comfortable with using technology
Must be detail-oriented, organized, and adaptable to change
Must be a team player
Good listening skills.
Dependable and Punctual

Responsibilities

Schedule shifts by matching caregiver qualifications and availability to clients’ needs.
Maintain computer schedules and ensure timely data entry for clients and caregivers.
Contact clients and caregivers regarding day-to-day scheduling changes.
Enter and maintain client and caregiver information into the database.
Identify and address scheduling issues (i.e., call-offs, no-shows, etc.)
Maintain positive relationships with clients and their families, prospective clients, caregivers, prospective employees, fellow team members, and referral sources.
Maintain absolute confidentiality of all information about employees, clients, and clients’ families.