Scheduling Manager - Experience Required

KRE Security•Allentown, PA

22h•Onsite

About The Position

KRE Security, LLC is seeking an experienced, organized, and dependable Scheduling Manager to lead daily scheduling operations at our Hamburg headquarters. This is a hands-on leadership position for someone who thrives in a fast-paced environment, communicates well, solves problems quickly, and can manage competing priorities. The Scheduling Manager plays an important role in maintaining staffing coverage, supporting employees and supervisors, and helping ensure smooth operations across multiple client locations.

Requirements

Strong leadership, communication, and organizational skills
Previous leadership or supervisory experience strongly preferred
Experience in scheduling, dispatching, workforce coordination, operations, or administrative management preferred
Strong decision-making, problem-solving, and multitasking abilities
Ability to remain calm, professional, and solution-focused in a fast-paced, high-volume environment
Excellent employee support and customer service skills
Strong attention to detail and ability to prioritize deadlines
Proficiency with Microsoft 365, Outlook, and Google Workspace
Professional, dependable, and accountable
Ability to work on-site in our Hamburg, PA office during daytime business hours
Willingness to be available 24/7 for emergency operational needs

Responsibilities

Lead daily scheduling operations across multiple client locations and ensure appropriate staffing coverage
Manage schedules, shift assignments, call-offs, and urgent staffing needs while responding quickly and professionally
Lead, train, and support the scheduling team, promoting consistency, accountability, and efficiency
Coordinate with Recruiting, Operations, supervisors, and management to address staffing needs and operational challenges
Serve as an escalation point for scheduling issues, employee concerns, and coverage problems
Monitor scheduling accuracy, compliance, and workforce coverage to help ensure client needs are met
Maintain accurate scheduling records and documentation using company systems
Identify and implement improvements to scheduling processes, communication, and overall efficiency
Maintain confidentiality and professionalism when handling employee and company information
Be hands-on and willing to jump in and assist with daily scheduling needs when operational demands require it