Scheduling Manager
About The Position
Looking to join and lead a dynamic team at Ohio State University Physicians where excellence meets compassion? With over 100 cutting-edge outpatient center locations, dedicated to providing exceptional patient care while fostering a collaborative work environment, our buckeye team includes more than 1,800 nurses, medical assistants, physicians, advanced practice providers, administrative support staff, IT specialists, financial specialists and leaders that all play an important part. As an employee of Ohio State University Physicians (OSUP), you'll be an integral part of a team committed to advancing healthcare, education, and professional growth. At OSUP, we foster a culture grounded in the values of inclusion, empathy, sincerity, and determination. We meet our teams where they are, coming together to serve each other and our community.
Requirements
- Minimum of 5 years of experience leading a team in a patient access services environment required.
- Experience interfacing with clinicians and other health care professionals required.
- Demonstrated experience of successful leadership and management of large teams.
- Strong proficiency with Microsoft Office Suite (including Visio)
- Computer/technology proficiency and knowledge of scheduling applications, care lifecycle, and patient management systems required.
- Strong verbal, written and presentation skills are a key requirement for this role.
- Sense of professionalism, relationship building, and ability to establish trust and cooperation between multiple departments/entities throughout the OSU Wexner Medical Center will be a necessity as a Manager at OSUWMC.
Nice To Haves
- Advanced Degree preferred
- Epic systems (scheduling) experience is highly preferred.
Responsibilities
- Providing overall leadership of multiple teams.
- Oversight of the onboarding, training, and development of the Supervisor, Lead Scheduler and staff.
- Conducting regular meetings with Supervisors regarding their work performance
- Direction of the staff in programmatic operations needed to ensure accurate scheduling and communication essential to achieving a great patient experience
- Direct ownership of decision tree Visio for all scheduling workflows
- Assist in the development and maintenance of job descriptions, posting and hiring of new employees
- Responsible for employee retention and setting/maintaining team centric culture and morale
- Administration of progressive corrective action when necessary
- Ongoing maintenance of timekeeping for all agents including payroll approvals, time off request, adjustments to timecards
- Building and maintenance of both schedules and budgets for the pod
- Forecast and appropriate workforce scheduling oversight for the pod
Benefits
- medical
- dental
- vision
- health reimbursement accounts
- flexible spending accounts
- retirement
- employee assistance program
- paid time off
- holidays
- wellness program
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
