Operations Team Lead - Work Orders
About The Position
A Scheduling Lead for O&M oversees the planning, coordination, and optimization of all Operations & Maintenance service schedules to ensure efficient deployment of technicians, timely work order completion, and alignment with contractual service level agreements (SLAs). This role serves as the operational hub between customer service, field operations, and supply chain teams, ensuring accurate scheduling, strategic resource allocation, and consistent delivery of service commitments. The Scheduling Lead also provides team oversight, performance monitoring, and process improvement leadership to enhance overall service execution.
Requirements
- Experience in planning, coordination, and optimization of service schedules.
- Experience in ensuring efficient deployment of technicians.
- Experience in ensuring timely work order completion.
- Experience in ensuring alignment with contractual service level agreements (SLAs).
- Experience serving as an operational hub between customer service, field operations, and supply chain teams.
- Experience in accurate scheduling.
- Experience in strategic resource allocation.
- Experience in consistent delivery of service commitments.
- Experience in team oversight.
- Experience in performance monitoring.
- Experience in process improvement leadership.
Responsibilities
- Oversee the planning, coordination, and optimization of all Operations & Maintenance service schedules.
- Ensure efficient deployment of technicians.
- Ensure timely work order completion.
- Ensure alignment with contractual service level agreements (SLAs).
- Serve as the operational hub between customer service, field operations, and supply chain teams.
- Ensure accurate scheduling.
- Ensure strategic resource allocation.
- Ensure consistent delivery of service commitments.
- Provide team oversight.
- Provide performance monitoring.
- Provide process improvement leadership to enhance overall service execution.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
