Scheduling Coordinator - Orthodontic Specialists of Lake Oswego

Corus Orthodontics•Lake Oswego, OR

13d•Onsite

About The Position

Orthodontic Specialists of Lake Oswego (Dr. Kari Borgen) is looking for an enthusiastic Scheduling Coordinator to join their well-established practice in Lake Oswego, OR. The practice's goals include providing exceptional patient care, preserving and continually strengthening the patient-doctor relationship, fostering an inclusive culture, and fully supporting team members. They offer a supportive environment with a community focus, a commitment to excellence with ongoing growth opportunities, and a competitive total rewards package.

Requirements

Exceptional interpersonal and communications skills (verbal and written), with a proven ability to build strong relationships and rapport with patients, parents, doctors, fellow team members and the community
Keen attention-to-detail and time management skills

Nice To Haves

Two years of administration experience within a clinical setting
Experience working in an orthodontic or general dental clinic is an asset
Working knowledge of Microsoft Office suite; proficiency with orthodontic management software systems is an asset

Responsibilities

Greet patients as they arrive and make them feel welcome
Book appointments for new and returning patients utilizing the appropriate scheduling templates
Ensure that the schedule accounts for the appropriate amount of Doctor time, filling openings as necessary and discussing any major changes with the clinical team
Manage patient statuses and ensure that appointments are booked or archived accordingly
Enter relevant patient information into the computer and file all incoming correspondence and x-rays once they have been scanned
Manage active patient files and archive files for patients who are no longer in treatment
Confirm that appointment reminders are being sent out, follow-up with unconfirmed appointments, and reschedule no-shows
Take payments received at the front desk, post them, and provide receipts to the patients
Answer the telephone to direct calls, take messages, assist with patient emergency calls and answer general inquiries
Follow-up on voicemail and email messages
Assist with maintaining the front desk and waiting area, seasonal decorations, and general tidying
Be an active participant in staff meetings and committee meetings
Work cohesively with fellow team members to provide an atmosphere of trust, mutual respect, and cooperation
Various other administrative tasks assigned by the practice