Scheduling Coordinator - Marshall Internal Medicine

Marshall Health•Huntington, WV

1d•Onsite

About The Position

The Scheduling Coordinator is responsible for developing and maintaining the doctor's schedule to meet practice goals. This role involves managing patient appointments, handling incoming calls, maintaining various patient lists, greeting and checking patients in and out, educating patients on treatment needs, and supporting marketing initiatives to drive new patient growth. The coordinator also handles financial arrangements, posts payments, manages patient referrals, and performs general office duties.

Requirements

High school graduate or GED.
Previous receptionist or front office experience required.
Computer proficiency and the ability to learn new programs to include Microsoft Office Suite preferred.

Responsibilities

Develops and maintains doctor schedule to meet practice goals.
Answers incoming calls to include, new patient calls, emergencies, scheduling patient appointments, requesting records, and follow up.
Manages unscheduled list, asap list, treatment pending list, to ensure patient follow through to meet scheduling goals.
Greets and checks patients in and out for and after treatment.
Educates and consults patients discussing treatment needs and presenting treatment plans.
Increases and stimulates new patient growth by supporting marketing and promotional programs, to include recall cards, continuing care calls, referral letters and gifts, and working with referrals.
Documents patient dental treatments and financial transactions, to include signing of financial arrangements, prepayments for large cases, financing, and charges collection.
Makes pre-treatment financial arrangements with patients.
Posts Payments
Follows office procedures for patient referrals.
Responds to doctor, patient and employee concerns and inquiries and seeks assistance when necessary.
Performs general office duties and other duties as required.