Scheduling Coordinator - Cardio Clinic - Full-Time

Mercy Cedar Rapids • Baltimore, MD

2d • Onsite

About The Position

This position supports Mercy's philosophy of patient centered care by performing coordination activities related to patient scheduling and performing tasks and support functions under the supervision of a licensed nurse. The Scheduling Coordinator will receive and handle telephone communications accurately and timely, coordinate patient scheduling, complete data entry from procedural records, implement changes and assist with revisions on patient orders and requests, organize and prioritize daily work effectively, receive and direct visitors within the department, navigate the electronic medical record efficiently, and promote a positive and professional image by collaborating with the healthcare team. The role also involves following Mercy's safety guidelines and promptly reporting any unsafe conditions.

Requirements

• Two years of health care and/or secretarial experience preferred
• Strong computer skills required
• American Heart Association Basic Life Support (BLS) required as specified per department guidelines
• Exert 50-100 lbs. of force occasionally and/or 25-50 lbs. of force frequently

Nice To Haves

• Medical Assisting Diploma, Associate of Applied Science Degree preferred
• Medical Terminology strongly preferred

Responsibilities

• Receives and handles telephone communications accurately and timely
• Coordinates scheduling patients
• Completes data entry from procedural records in an accurate and timely fashion
• Implements changes and assists with revisions on patient orders and requests
• Organizes and prioritizes daily work effectively
• Receives and directs visitors within the department as indicated
• Navigates the electronic medical record efficiently, orders procedures and locates documentation as necessary
• Promotes a positive and professional image, collaborates with healthcare team including physicians, nurses and discharge planners
• Follows Mercy's safety guidelines, carries out job-specific safety duties and responsibilities, and promptly reports any unsafe conditions, situations, incidents and injuries
• Greets and directs Plumb Hearth Center patients and visitors. Obtains insurance cards, drivers licenses, and signatures for office records that support the patient encounter
• Coordinates scheduling patients for cardiovascular care and services at the Plumb Heart Center and outreach clinic locations
• Transcribes orders for cardiovascular testing from outside referring providers
• Resolves scheduling conflicts as identified
• Demonstrates a general understanding of the different insurance carriers (including Title 19, Medicare, and VA) and their eligibility requirements
• Handles routine billing questions as they arise and forwards more complex questions to the Mercy Billing Office as appropriate
• Responds to medical record requests in a timely manner
• Functions as a resource to patients and visitors for the use of EMR integrated software platforms that promote and support the care and service of patients
• Documents telephone encounters in the electronic medical record to communicate information to physicians and staff
• Maintains providers and diagnostic schedules utilizing scheduling software
• Schedules all Plumb Heart Center scheduling requests including follow-ups, infusions, scans, labs and/or imaging
• Coordinates patient appointments with all internal and external orders
• Provide patient education as needed for scheduled tests and procedures, inclusive of dietary restrictions
• Completes all Cardiology Front Desk/Scheduling staff messages sent to the Front Desk/Scheduling pool
• Runs scheduling recall reports, sends communication to patient and schedules recalls accordingly
• Sends via fax or email, all necessary documentation to other providers or clinics
• Updates patient insurance information, and completes patients estimates as needed
• Cross covers front office and phone scheduling positions as deemed necessary
• Implements changes and assists with revisions to patient scheduling and requests
• Reviews and updates providers and diagnostic testing schedules daily
• Responds to real/potential problems based on urgency related to provider/testing schedules
• Refers conflicts and procedural questions to the Supervisor or Manager

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED