Scheduling Coordinator

OneOncology•Murfreesboro, TN

1d•Onsite

About The Position

Tennessee Oncology, one of the nation’s largest, community-based cancer care specialists, is home to one of the leading clinical trial networks in the country. Established 1976 in Nashville, Tennessee Oncology’s mission remains unchanged: To provide access to high-quality cancer care and the expertise of clinical research for all patients, at convenient locations within their community and close to their home. Our growing network of physicians and locations is based on this mission. Tennessee Oncology is committed to advancing both the science of detection and targeted treatments, and to making these advances available to every patient. We believe caring for cancer patients is a privilege. We are looking for talented and highly-motivated individuals who demonstrate a natural desire to support the meaningful work of community oncologists and the patients we serve. The Scheduling Coordinator position is responsible for advanced level of scheduling of patient’s appointments, including internal and external. This includes items such as, but not limited to, complex chemotherapy treatments plans, as well as outside referrals and Radiology/Procedures. This position must coordinate the needs to multiple parties in order to continually improve scheduling and report efficiency. Assists with telephone coverage, works reports, responds to tasks, instant messages, emails, and portal requests.

Requirements

High school graduate or equivalent with GED
2 years of previous professional office experience with customer service experience required
Strong computer skills including Windows file management and MS Office, and e-mail experience
Good verbal, listening, and written communication skills
Ability to work productively and effectively in a fast-paced environment
Strong organizational skills and attention to detail
Excellent customer service skills

Nice To Haves

Electronic Medical Records experience strongly preferred
Experience with electronic medical scheduling preferred
Knowledge of medical terminology preferred

Responsibilities

Answers the telephones and greets patients in a courteous, efficient manner.
Routes calls/messages to appropriate discipline/department
Follows policy and procedures outlined by management to ensure standardization of processes across all clinics
Conducts patient check-out workflow, following policy and procedures
Follows complex scheduling guidelines and interprets orders and treatment plans into appropriately scheduled appointments
Distributes appropriate documents to patients and provides scheduling and preparation details
Properly tracks patients in EHR for next location and ensures patients are not missed
Ensures canceled and missed appointments are followed up and properly documented
Schedules patient appointments, including internal and external. To include but not limited to, anything scheduled in the clinic, inside referrals, outside referrals, radiology appointments, procedures, hospital admits, virtual tumor boards, etc.
Runs and/or works daily reports to identify patients with unscheduled orders, such as the unscheduled report, radiology report, and the refer to internal and external reports
Performs tasks related to Governmental, Insurance and Quality Initiative Programs: Ensures communication is distributed to patients regarding program details
Generates and distributes to external providers office a Clinical Summary from Electronic Health Record (EHR)
Communicates information regarding Patient Engagement Portal and assists with registration process
Maintains communication with pre-certification team for urgent cases and denial/peer to peer requests
Ensures proper billing document(s) is faxed with diagnostic order if patient is on study
Follows standard operating procedure (SOP) for external follow ups
Demonstrates excellent customer service. Responds promptly to patient, physician, manager, clinic, and other department requests
Communicates to other staff members using Instant Messaging System
Scans documents into Electronic Health Record when necessary
Sends portal invites as needed
Other duties as assigned
Ability to travel/float to other clinics for business needs
Maintain and ensure confidentiality of patient information
Adheres to all Tennessee Oncology policies and procedures