Home Health Care Scheduler (full-time, in person)

LaJoy Group•Livonia, MI

11d•$17 - $18•Onsite

About The Position

Under the direct supervision of the Division Manager, this position is responsible to provide a high level of customer service to the caregivers. Manages all functions of scheduling to include ensuring schedules are covered with trained personnel, documenting missed visits, changes, and coverage, and communicating client and caregiver expectations of visits. Independent judgment is required to plan, prioritize, and organize workload, and to recommend changes in office practices or procedures. This is a fast-paced position that requires the ability to multitask across multiple software platforms while maintaining accuracy, strong typing skills, and computer knowledge of all Microsoft suites, as well as the ability to train on other programs.

Requirements

High school diploma or equivalent.
Previous administrative & customer service experience.
Excellent communication skills- written and verbal.

Nice To Haves

Associates degree in related field preferred.
Prior scheduling in a homecare environment preferred.
Prior medical/caregiving experience.

Responsibilities

Cover schedules with the most qualified and best fit for the client based on client feedback and employee experience.
Cover open shifts on a daily basis to include call offs, changes in schedule, etc.
Communicate changes in schedule or employee to the client.
Ongoing communication with the client in the event of a schedule not being covered. Offer options to include changing schedule, alternative employee, etc.
Contact employee and client in the event the employee does not clock in timely.
Assist employees with clocking in and out.
After orientation is complete, meet with each new employee to discuss availability, location preference, and experience. Assign schedule as necessary.
Document all changes in schedule or employee.
Daily reporting in regards to missed visits, open cases, and open shifts.
Document refusal of cases or shifts by employees.
Manage and communicate corrective actions per company policy.
Maintain all files, electronic and paper.
Conduct phone interviews, contact references, assist with onboarding, and extend job offers.
Reports all complaints, concerns, hospitalizations to appropriate personnel.
Review resumes and prescreen candidates for management to review.
Build relationships through ongoing conversation with the clients and employee for a better level of customer service.
Ensure all policies and procedures are followed by clients, employees, and staff.
Additional tasks as assigned.