Scheduling Coordinator

BrightStar Care of Santa Barbara County•Santa Barbara, CA

2d•Onsite

About The Position

BrightStar Care of Santa Barbara County and West Ventura County is seeking qualified candidates for Scheduling Coordinator positions at their Santa Barbara location. The role involves high-volume scheduling, preferably in the health care field, and requires strong organizational and communication skills to manage client and staff schedules effectively. This is a full-time position that includes an on-call phone rotation, with office hours adjusted accordingly when on-call.

Requirements

Flexibility and good time management skills are a MUST
Minimum of one (1) year of documented related experience required
Ability to work from home; good internet and phone signal
Must be detail-oriented and have the ability to work with little supervision
Excellent organization, planning, and project management skills.
Creative thinking skills required
Licensed driver with an automobile that is insured in accordance with the organization’s requirements
Self-directing with the ability to work with little direct supervision
Demonstrate effective oral and written communication skills
Ability to express spoken and/or written ideas in English
Treats clients, staff, and the public with courtesy, respect, and presents a positive public image
Works as a team member
Ensures confidentiality and security of the client’s medical information
Knowledge of HIPPA and healthcare office regulations
Ability to Commute: Santa Barbara, CA 93101 (Required)
Live in the Santa Barbara area (Santa Barbara, Goleta, or Carpinteria)

Nice To Haves

High volume, scheduling experience, preferably in the health care field
Knowledge of caregiving tasks and scope of practice is a plus

Responsibilities

Assist with scheduling, using all technology tools to ensure proper business processes, with oversight Customer Care Manager.
Know and schedule the field staff with the right clients.
Communicate with and schedule staff to meet client care needs and minimize non-billed overtime.
Communicate with clients in a timely manner of any schedule changes.
Document interactions on employee profiles in ABS.
Assists with answering the phones, transferring calls, and taking detailed messages.
Share the responsibility of the field staff on-call phone with the scheduling team.
Send out the On-Call Report the next day and document any issues in ABS.
Document and inform the Customer Care Manager & of any personnel issues.
Monitor and communicate with field staff through email, Connecteam, phone calls, and texts (in emergencies).

Benefits

SPTO - available after 90-days, up to 40 hours available in a 12-month period
PTO benefits are available after 1-year, increasing each year
Eligibility for self-funded quarterly bonus plan - earn up to % of your annual salary, after 90-days
Insurance benefits: Health - basic MEC plan, vision, dental, life ($25k covered by employer), short/long term disability - additional, and family coverage available after 90-days
Referral bonuses: Employee/Clients - up to $150
Rewards and recognition program - earn points and redeem for gift cards
On-call pay
Eligible for 401(k) employer match plan after 1-year
401(k) matching
Dental insurance
Flexible schedule
Health insurance
Life insurance
Paid time off
Referral program
Vision insurance