Scheduling Coordinator

BRISTOL HOSPICE LLC • Madison, WI

3d • $24 - $26 • Onsite

About The Position

Bristol Hospice is seeking an organized, detail-oriented Scheduling Coordinator to support our clinical team by ensuring patients receive timely, coordinated care services. This role is crucial in providing compassionate, patient-centered end-of-life care. The Scheduling Coordinator will manage daily schedules, coordinate changes, and collaborate with the clinical team to meet patient needs.

Requirements

• High school diploma or equivalent required.
• Minimum of 2 years of scheduling experience in a hospice, home health, or healthcare environment.
• Experience using healthcare software and electronic medical record (EMR) systems.
• Ability to work effectively in a professional office environment.
• Valid driver's license and insured vehicle, as required by organizational and state guidelines.

Responsibilities

• Review clinician availability, patient visit frequencies, and outstanding scheduling needs for the day.
• Schedule hospice nurse and hospice aide visits in the electronic medical record (EMR) based on patient care plans and staff availability.
• Coordinate same-day schedule changes and respond quickly to urgent patient care needs.
• Communicate visit updates and scheduling changes with clinicians, patients, families, and caregivers.
• Monitor visit frequencies to help ensure compliance with hospice care plans and regulatory requirements.
• Track missed visits and provided reports to supervisors and case managers for follow-up.
• Collaborate with the clinical team to support urgent medication deliveries, durable medical equipment (DME) requests, and other patient care needs.
• Update scheduling records and maintain accurate documentation within the EMR system.
• Problem-solve scheduling conflicts, staffing gaps, and last-minute visit requests while maximizing efficient use of clinical resources.
• Provide exceptional customer service and support to internal teams, patients, and families throughout the day.
• Maintain confidentiality and adherence to Bristol Hospice policies and regulatory standards.
• Other duties as assigned.

Benefits

• Tuition Reimbursement
• PTO and Paid Holidays
• Medical, Dental, Vision, Life Insurance, and more
• HSA & 401(k) available
• Mileage Reimbursement for applicable positions
• Advanced training programs
• Passionate company culture committed to the highest standard of care in the hospice industry

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED